Where will I get notified for an account deactivation interview?
Hi. I’m having no luck securing an interview for reactivating my account.
I have filled in the form to request an interview several times, but I don’t get any feedback and not sure where I look on my account (menu > screen). In fact on one instance I received a message on the Performance Notifications menu on 21st Aug that an interviewed for the 22nd had been cancelled when I hadn’t even been notified about the 22nd inteview.
Does anyone know which screen I should check to see if an invite has been set?
… or even better what I can do to speed up reactivating an account (apparently I have not provided further information on my account)
Thanks
5 replies
Seller_7VbclcPFFRTnc
As your account (forum) is 2 years old, is this a change of info , a standard kyc verification or an account violation deactivation ?
Check settings - account info - identity information to see what’s missing
Seller_N5LM7Ppcjk3RR
My seller account is older than 2 years. On the 14/7, I received the following message below. I’m not concerned with needing to provide more info - happy to do that, but I cannot secure the interview in the first place… hence my initial question on where to look out for the interview invite
++++++++++++++++++++++++++
Dear Seller,
Your Amazon selling account will be deactivated on 07/28/2022 in accordance with Section 3 of the Business Solutions Agreement. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.
Why is this happening?
We believe that your account may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store. We need additional documentation to verify your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here
Ash_AMZ
Hello @Roving_Radar_Ltd,
This is Ash from Amazon and would help you with your questions.
I understand that you need help to reactivate your account.
To request reactivation of your account, you must complete virtual verification over a video interview. To reserve a time for the interview, please fill out the form here.
Once we receive your response on this form, we will invite you for the interview on one of your preferred times. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
Regards,
Ash.
