Hello, my order number is 302-7331517-7718742, the size before remeasurement was 45x19x11cm and I was charged a delivery fee of 5.42 and after remeasurement the size was 4.5x19x11cm (which was the correct fee) and the fee was 3.22. I was charged the wrong delivery fee. However, after contacting Amazon customer service I was advised that the 5.42 delivery charge previously charged was not incorrect and that the dimensions could have been larger or smaller, therefore Amazon customer service were confident that the previous charge was correct but the difference between the two charge ranges was very large. My product was packed in an aeroplane box carton and even if there was an error, it would have been 1-2 cm at most, not a 40 cm difference. Now there is no customer service to solve my problem, can anyone help me?

@Seller_06JS7friV1yzw

Yes sure, here is the order number 302-9252969-4736320

Hi everyone

We found out that 3 of our ASINs have wrong dimensions and so we are paying far too high FBA fees. We created cases to ask AMZ FBA for remeasurement in FR, DE< IT and ES. However we only got negative answers. Despite our product is clearly in stock with 338 units, Seller Support keeps saying they don't have available unit in stock to remeasure the product. We are loosing a lot of money. Could you please help?

Many thanks