Cannot be shipped to selected delivery location
Trying to set up my first listing and once the product is live, the error message 'this item cannot be shipped to your selected delivery location' I'm only selling to the UK, non professional account, FBM and the address we're sending from is correct.
When going into shipping settings, i'm getting this message 'To customize your shipping preferences, go to ‘Inventory’ and select ‘Manage all inventory’, then locate the SKU and click ‘Edit’, then select ‘Offer’, and then locate Shipping Options and enable your preferred shipping options. Available shipping options are Standard, Expedited/Express, 1-day, 2-day, International and International Expedited/Express.'
When following these steps, there are no shipping settings under 'offer' other than the size of packaging and handling time.
I've opened a case with seller central and received an email back saying that they have determined that there are no restrictions on the listing and that it is live on amazon.
But I've tried on multiple accounts with different UK addresses and it is still saying the same error message that it cannot be delivered to the address selected and won't allow the product to be purchased.
Cannot be shipped to selected delivery location
Trying to set up my first listing and once the product is live, the error message 'this item cannot be shipped to your selected delivery location' I'm only selling to the UK, non professional account, FBM and the address we're sending from is correct.
When going into shipping settings, i'm getting this message 'To customize your shipping preferences, go to ‘Inventory’ and select ‘Manage all inventory’, then locate the SKU and click ‘Edit’, then select ‘Offer’, and then locate Shipping Options and enable your preferred shipping options. Available shipping options are Standard, Expedited/Express, 1-day, 2-day, International and International Expedited/Express.'
When following these steps, there are no shipping settings under 'offer' other than the size of packaging and handling time.
I've opened a case with seller central and received an email back saying that they have determined that there are no restrictions on the listing and that it is live on amazon.
But I've tried on multiple accounts with different UK addresses and it is still saying the same error message that it cannot be delivered to the address selected and won't allow the product to be purchased.
0 replies
Josh_Amazon
Hello @Seller_5PcGKRpqGF1le,
Thank you for reaching out and welcome to selling on Amazon UK.
This is a common issue for new sellers on Individual (non-Professional) accounts using FBM. The instructions you're seeing about editing shipping options under the 'Offer' tab are primarily designed for Professional accounts with shipping templates. On an Individual plan, shipping configuration is managed at the account level rather than at the SKU level, which is why you're not seeing those options.
I'd suggest checking your Shipping Settings page directly (Settings > Shipping Settings) and ensuring your ship-from address is correctly set to your UK address with Standard Shipping enabled for domestic delivery. Also verify that your postcode and country match correctly, as any mismatch can prevent the system from recognising a valid domestic shipping path. New listings can also take up to 24 hours for shipping settings to fully propagate.
Since Seller Support confirmed there are no restrictions on your listing, I'd recommend opening a new case specifically referencing the "item cannot be shipped" error and asking them to check your shipping configuration at the account level, not just the listing restrictions.
Kind regards,
-Josh
