Bullet Points Error in Draft Listing
Hi, I am trying to create our first listing. I keep getting this red error message against the first bullet point; Bullet Point contains false/promotional claims or external links. Update content to comply with Product detail page policy before resubmitting. See guidelines https://sellercentral.amazon.com/help/hub/reference/external/G200390640 99300.
It does not contain false/promotional claims or external links, I have followed the bulletpoint guidelines and edited all bullets and the product discription multiple times since mid december all in accordance with the guidlines. Everything results in the same error message, I don't know what i'm doing wrong.
Today I started a case with Amazon and have shared with them this infomation, but now the next step is to supply them the ASIN. I do not have an ASIN yet as this is my first product draft, no ASIN has been generated yet. So I am in limbo. Help!?
Bullet Points Error in Draft Listing
Hi, I am trying to create our first listing. I keep getting this red error message against the first bullet point; Bullet Point contains false/promotional claims or external links. Update content to comply with Product detail page policy before resubmitting. See guidelines https://sellercentral.amazon.com/help/hub/reference/external/G200390640 99300.
It does not contain false/promotional claims or external links, I have followed the bulletpoint guidelines and edited all bullets and the product discription multiple times since mid december all in accordance with the guidlines. Everything results in the same error message, I don't know what i'm doing wrong.
Today I started a case with Amazon and have shared with them this infomation, but now the next step is to supply them the ASIN. I do not have an ASIN yet as this is my first product draft, no ASIN has been generated yet. So I am in limbo. Help!?
12 replies
Seller_hOZNPw7G8FIjl
It would help if you posted what you had entered on the bullet points, otherwise we're "helping" blind
Seller_32MphwRt4pURK
I am currently experiencing this issue with several of my already listed and active ASINs. I even tried entering a single word in the description or bullet point box to test it, and the problem persists, which suggests it is an issue on Amazon’s side. Each time I encounter an affected ASIN, I have to open a case and provide screenshots showing the error code. You could try the same with your listings to see if they are saving as drafts or showing the same problem.
Seller_DfMH1dkxEzoom
I am facing the same issue with many of my listings, did you manage to resolve this issue??
Seller_CrVjpy3UFz9i3
Did you get any help for this issue? I am experiencing the same listing my first product. Even when entering a single word!
Dougal_Amazon
Hello @Seller_91UMzuzjKRXFo,
My name is Dougal from the Community Manager Team and I would be happy to assist wherever I can. Please, can you provide the case ID of the case you opened with Seller Support? I am hoping I can grab a bit more information to look deeper into this.
Also, have you attempted to upload via an inventory file? If so and it is being rejected, the upload results (when you download them) will show and error code, this error code can be provided to Seller Support so that they can access your upload and ideally provide next steps.
If you are not familiar with this process, please review the Create your inventory file template help page for the step-by-step process. This is helpful for situations like you are currently in where Seller Support needs more info to help, but you cannot provide it because the ASIN isn't being created. I know it is a bit of a catch 22, but I hope this will help.
Please let me know how it goes OR if you have already attempted to upload an inventory file, but it failed, please post the batch ID and I can take a closer look.
Best, Dougal
@Seller_J4mCvEZ7zRtDD, @Seller_32MphwRt4pURK , @Seller_CrVjpy3UFz9i3 and @Seller_DfMH1dkxEzoom - I hope the above helps you as well, but if it doesn't or you need additional assistance, please create your own discussion and include a case ID and/or Batch ID so a Community Manager can focus on your issue and what steps you have already done.
Seller_f4MhKkUWu9zhg
Hi,
Did you get this resolved? I am having the same issue with majority of my listings.
