I left on Friday with only 7 suppression and I have come back today with 124
This is an ongoing issue that needs immediate attention. I am going to tag some other sellers that seem to be facing similar issues and hopefully, collectively we can escalate this.
There are certain brands that this seems to be a bigger issue in our catalogue but I would also say that no brand is safe. The main issues are, variations going missing overnight with no trace or explanation and vital attributes missing and we do not have permission to add these back.
Missing variations
I want to clearly outline some of the issues with the removal of variations. For clarity the variations that were being removed were random. There was no similarity in category or brand and it was never the entire brand or entire category.
- Error 5461 - Consistently receiving this error and the response from seller support has been different every time. The previous batch where we had this issue, we were granted safety listing for a period of time. Upload would still see the errors coming through but we were able to manually create variations. These stuck for about a week before breaking again
- Error 5461 round 2 - We are now being asked to submit seller applications to remove error 5461, this does not make sense as we would have submitted this application when we created the SKUs. Some of these were created 4+ years ago. The documents are old now so we would have to reach out to renew them which can take time. As I am sure many sellers and mods will sympathise with here, no one in the company is interested in spending time gathering this information just for the application approval to come through and not solving the issue.
- Error 8032 - We are also seeing SKUs still attached to the parent that was removed. We have been told to add the parent ASIN to then delete and I'm sure you are already seeing the irony in this, but we are not approved to create variations as the same upload would have outlined, so we are going around in circles with this issue.
Missing Attributes
At the moment the main missing attributes are colour and size
- Error 90004401 - We are consistently seeing this error that the colour or size has not been entered even though I will attached screenshots of the upload file as well as the upload file to show that this was in fact included when it was uploaded. I did manage to get on the phone and someone who outlined that the reason why we are getting this error even tho the information is there is because we are not approved.
It is impossible to sell like this and it affects some of our best-selling brands. Seller support seems just as confused as the sellers sometimes and cases go around and around with automated replies outlining why we are seeing errors and little to nothing is done about how to remove the errors.
More clarity is needed on why some variations are randomly being removed and why are some brand permissions are being revoked without warning.
Seller_nBOoM3pBs6Kuo
Tagging Mods @Julia_Amazon@Simon_Amazon@Sarah_Amzn@Winston_Amazon@Ezra_Amazon@Spencer_Amazon@Sakura_Amazon_
Tagging sellers with similar issues @Seller_vtSzvxtW9StxE @Seller_d8YGbIjNqwFxn
Seller_d8YGbIjNqwFxn
I have had over 100 SKU's suppressed or removed from their parents over the last couple of weeks. Some I have been able to fix by getting permission to list the brand again.
Disney brand is a problem now as apparently they are not accepting applications for Disney at the moment. Written to the MD but they are ignoring me so I am stuck with stock I can't sell.
I also have issues with Bluey brand where I have been trying for 2 weeks to get permission and I just stuck in an endless email conversation with SS.
This has been a problem for a fair time now. Whilst it was annoying in the past I could fix it with some work. Now I can't fix some listings I need to consider if Amazon is the right place for variation listings and certain brands.
Seller_RKMV6Isr4EpPm
I have the same... thousands of suppressed listings and children broken from parents clearly due to brand issues but they don't say it is...
Seller_7pTs15IYXmTOB
Seller_7pTs15IYXmTOB
You are speaking on our behalf, several sellers have these grievances. The conspicuous silence from @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon despite repeated tagging across several threads is deafening.
I shall send a link of this thread to Jeff/Ajassy, our Amazon leaders.
Sarah_Amzn
Hello @Seller_nBOoM3pBs6Kuo,
thank you for bringing this to our attention.
Could you please provide the SKU's that have been affected? Alternatively, if you have already reached out to Seller Support regarding this issue, the case ID. @Seller_d8YGbIjNqwFxn @Seller_RKMV6Isr4EpPm
Kind regards,
Sarah.
Seller_7pTs15IYXmTOB
Case ID 9947780852
All attributes: bullit points and product description missing.
Please help
Seller_d8YGbIjNqwFxn
ASIN's
B0BZ4N916M, B0BZ4N9151, B0BZ4LL26F, B0BZ4P147W
I have managed to upload a file to remove the suppressions but they are still not part of a variation family when they should be.
I have raised this as case ID with 9925444582
Seller_RKMV6Isr4EpPm
An example of one of the cases I have opened is ID 9911665042
I have so many broken listings now - it makes the amazon catalogue just look ridiculous
Seller_nBOoM3pBs6Kuo
Hi Sarah,
It is a long list
The suppressed SKU list is
B0BMW5X6B6
B0BMW4XH6W
B0BMW4YQN4
B0BMW53T95
B0BMW498JX
B0BMW5V5S8
B0BMW2RHNW
B0B5Y6WXYC
B0BMW5X6B6
B0BMW4XH6W
B0BMW4YQN4
B0BMW53T95
B0BMW498JX
B0BMW5V5S8
B0BMW2RHNW
B0BH8WCT7W
B0BH8VL7JM
B0BH8TNWMJ
B0BH8WCT7W
B0BH8VL7JM
B0BCG63J9S
B0BCG63J9S
B0BCG9L44B
B0BCG6KXX1
B0BCG5WHRV
B08NW4PPT4
B091HV2CFG
B091HXVQ4K
B091HXVQ4K
B091HXBY62
B091HXBY62
B091HXVQ4J
B091HXVQ4J
B093QHSR6P
B093QHSR6P
B093QHPDQC
B093QHPDQC
B08NW5D2V2
B08NW57BVN
B0B4STZQ2L
B0B4STZQ2L
B08Y62MSNJ
B08Y62MSNJ
B0949NYNRW
B0949NYNRW
B0949N9683
B0949N9683
B094NZNR3Z
B094NZNR3Z
B0949K7N9W
B0949K7N9W
B0CKR7Q3R9
B0CKR6Z81G
B0CKRFSRKB
B09JG9K441
B09JG9PX72
B09JG9MG5N
B08NW5D2V2
B08NW57BVN
B0BGQCW4HK
B0BGQDMQZR
B0BGQD67G3
B09JGCLSK1
B09JGCLSK1
B09JGDFJMV
B09JGDFJMV
B0BGQCW4HK
B0BGQDMQZR
B0BGQD67G3
B08NW2T377
B09K4D77TX
B09K4D77TX
B09K4DMC3F
B09K4DMC3F
B08NW4PPT4
B08NW2T377
B091HXM4CK
B091HXM4CK
B091HXMJ12
B091HXMJ12
B091HXV2XL
B091HXV2XL
B091J3X76W
B091J3X76W
B091HX8VYZ
B091HX8VYZ
B091HXLDQW
B091HXLDQW
B091HWCPR2
B091HWCPR2
List of cases related to variations
9915274232
9915447132
9918452732
9924456802
9924680282
9930043322
9930545332
9930406952
9930578932
9930612882
9930292022
9930816762
9931696652
Seller_4mvpF14wacAyg
I have this issue literally every week. My issue is with the colour and I get the below error:
'[color]' is required but not supplied
This is on ASIN's that have been selling for literal years where I have sold 1000's. The colour is always there filled out when you manually go into the ASIN, but its highlighted in red like there is no data there.
The usual fix is uploading multiple flat files after getting brand approval once again. This is to fix the color field and re-create the parent/child variation. I have a folder with flat files ready nowadays so I don't have to spend hours re-creating them each time.
I suspect they are all breaking when Amazon remove my brand approval because I have created the ASIN's and they are exclusive to myself.
I have a certain brand I sell where I have been approved 5 times since the 17th May 2024. Something is seriously broken with brand applications.
I just hope Amazon fix this glitch because it's sickening logging into Amazon to see 100+ supressed products of my best selling lines to then spend 3 days jumping through hoops for brand approval while losing sales, sales ranks and my own sanity.
Seller_7pTs15IYXmTOB
spot on ..............
Seller_4mvpF14wacAyg
Seller_7pTs15IYXmTOB
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
And this is what I tell all seller support. Their work doesn't begin and end when they shut down cases (mostly unresolved!) rather it begins after a case is closed, marked as answered. They then must take it up with business review/technical review teams to assist identify areas needed for improvement.
I always ask seller support to take support standards to a higher, next level. (not that there is any standard at all!)
It feels like they don't do it, rather keep it complicated so that they can stay employed.
But the sad part is at the moment, seller support is just copying and pasting script. Actually the intelligent guys above are checking out if this would work and they would be replacing these guys with software that would soon be sending out these very same scripts!
So it is in their own best interest, for survival sake, they start offering tailor made resolutions, seller centric resolutions and make themselves indispensable.
Going back to the original question, have you tried deleting listing and re-lising it again? Make sure you use the same SKU when re-listing or if your unit is an FBA unit, it will not show up on sale.
Seller_4mvpF14wacAyg
Maybe @Sarah_Amzncould bring this issue up with somebody higher up at Amazon and get this issue to be looked into.
