This is an ongoing issue that needs immediate attention. I am going to tag some other sellers that seem to be facing similar issues and hopefully, collectively we can escalate this.
There are certain brands that this seems to be a bigger issue in our catalogue but I would also say that no brand is safe. The main issues are, variations going missing overnight with no trace or explanation and vital attributes missing and we do not have permission to add these back.
Missing variations
I want to clearly outline some of the issues with the removal of variations. For clarity the variations that were being removed were random. There was no similarity in category or brand and it was never the entire brand or entire category.
Missing Attributes
At the moment the main missing attributes are colour and size
It is impossible to sell like this and it affects some of our best-selling brands. Seller support seems just as confused as the sellers sometimes and cases go around and around with automated replies outlining why we are seeing errors and little to nothing is done about how to remove the errors.
More clarity is needed on why some variations are randomly being removed and why are some brand permissions are being revoked without warning.
I have had over 100 SKU's suppressed or removed from their parents over the last couple of weeks. Some I have been able to fix by getting permission to list the brand again.
Disney brand is a problem now as apparently they are not accepting applications for Disney at the moment. Written to the MD but they are ignoring me so I am stuck with stock I can't sell.
I also have issues with Bluey brand where I have been trying for 2 weeks to get permission and I just stuck in an endless email conversation with SS.
This has been a problem for a fair time now. Whilst it was annoying in the past I could fix it with some work. Now I can't fix some listings I need to consider if Amazon is the right place for variation listings and certain brands.
I have the same... thousands of suppressed listings and children broken from parents clearly due to brand issues but they don't say it is...
You are speaking on our behalf, several sellers have these grievances. The conspicuous silence from @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon despite repeated tagging across several threads is deafening.
I shall send a link of this thread to Jeff/Ajassy, our Amazon leaders.
Hello @Seller_nBOoM3pBs6Kuo,
thank you for bringing this to our attention.
Could you please provide the SKU's that have been affected? Alternatively, if you have already reached out to Seller Support regarding this issue, the case ID. @Seller_d8YGbIjNqwFxn @Seller_RKMV6Isr4EpPm
Kind regards,
Sarah.
I have this issue literally every week. My issue is with the colour and I get the below error:
'[color]' is required but not supplied
This is on ASIN's that have been selling for literal years where I have sold 1000's. The colour is always there filled out when you manually go into the ASIN, but its highlighted in red like there is no data there.
The usual fix is uploading multiple flat files after getting brand approval once again. This is to fix the color field and re-create the parent/child variation. I have a folder with flat files ready nowadays so I don't have to spend hours re-creating them each time.
I suspect they are all breaking when Amazon remove my brand approval because I have created the ASIN's and they are exclusive to myself.
I have a certain brand I sell where I have been approved 5 times since the 17th May 2024. Something is seriously broken with brand applications.
I just hope Amazon fix this glitch because it's sickening logging into Amazon to see 100+ supressed products of my best selling lines to then spend 3 days jumping through hoops for brand approval while losing sales, sales ranks and my own sanity.
spot on ..............
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
And this is what I tell all seller support. Their work doesn't begin and end when they shut down cases (mostly unresolved!) rather it begins after a case is closed, marked as answered. They then must take it up with business review/technical review teams to assist identify areas needed for improvement.
I always ask seller support to take support standards to a higher, next level. (not that there is any standard at all!)
It feels like they don't do it, rather keep it complicated so that they can stay employed.
But the sad part is at the moment, seller support is just copying and pasting script. Actually the intelligent guys above are checking out if this would work and they would be replacing these guys with software that would soon be sending out these very same scripts!
So it is in their own best interest, for survival sake, they start offering tailor made resolutions, seller centric resolutions and make themselves indispensable.
Going back to the original question, have you tried deleting listing and re-lising it again? Make sure you use the same SKU when re-listing or if your unit is an FBA unit, it will not show up on sale.
Maybe @Sarah_Amzncould bring this issue up with somebody higher up at Amazon and get this issue to be looked into.