I left on Friday with only 7 suppression and I have come back today with 124
This is an ongoing issue that needs immediate attention. I am going to tag some other sellers that seem to be facing similar issues and hopefully, collectively we can escalate this.
There are certain brands that this seems to be a bigger issue in our catalogue but I would also say that no brand is safe. The main issues are, variations going missing overnight with no trace or explanation and vital attributes missing and we do not have permission to add these back.
Missing variations
I want to clearly outline some of the issues with the removal of variations. For clarity the variations that were being removed were random. There was no similarity in category or brand and it was never the entire brand or entire category.
- Error 5461 - Consistently receiving this error and the response from seller support has been different every time. The previous batch where we had this issue, we were granted safety listing for a period of time. Upload would still see the errors coming through but we were able to manually create variations. These stuck for about a week before breaking again
- Error 5461 round 2 - We are now being asked to submit seller applications to remove error 5461, this does not make sense as we would have submitted this application when we created the SKUs. Some of these were created 4+ years ago. The documents are old now so we would have to reach out to renew them which can take time. As I am sure many sellers and mods will sympathise with here, no one in the company is interested in spending time gathering this information just for the application approval to come through and not solving the issue.
- Error 8032 - We are also seeing SKUs still attached to the parent that was removed. We have been told to add the parent ASIN to then delete and I'm sure you are already seeing the irony in this, but we are not approved to create variations as the same upload would have outlined, so we are going around in circles with this issue.
Missing Attributes
At the moment the main missing attributes are colour and size
- Error 90004401 - We are consistently seeing this error that the colour or size has not been entered even though I will attached screenshots of the upload file as well as the upload file to show that this was in fact included when it was uploaded. I did manage to get on the phone and someone who outlined that the reason why we are getting this error even tho the information is there is because we are not approved.
It is impossible to sell like this and it affects some of our best-selling brands. Seller support seems just as confused as the sellers sometimes and cases go around and around with automated replies outlining why we are seeing errors and little to nothing is done about how to remove the errors.
More clarity is needed on why some variations are randomly being removed and why are some brand permissions are being revoked without warning.
Seller_d8YGbIjNqwFxn
I have had over 100 SKU's suppressed or removed from their parents over the last couple of weeks. Some I have been able to fix by getting permission to list the brand again.
Disney brand is a problem now as apparently they are not accepting applications for Disney at the moment. Written to the MD but they are ignoring me so I am stuck with stock I can't sell.
I also have issues with Bluey brand where I have been trying for 2 weeks to get permission and I just stuck in an endless email conversation with SS.
This has been a problem for a fair time now. Whilst it was annoying in the past I could fix it with some work. Now I can't fix some listings I need to consider if Amazon is the right place for variation listings and certain brands.
Seller_RKMV6Isr4EpPm
I have the same... thousands of suppressed listings and children broken from parents clearly due to brand issues but they don't say it is...
Seller_7pTs15IYXmTOB
Seller_7pTs15IYXmTOB
You are speaking on our behalf, several sellers have these grievances. The conspicuous silence from @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon despite repeated tagging across several threads is deafening.
I shall send a link of this thread to Jeff/Ajassy, our Amazon leaders.
Sarah_Amzn
Hello @Seller_nBOoM3pBs6Kuo,
thank you for bringing this to our attention.
Could you please provide the SKU's that have been affected? Alternatively, if you have already reached out to Seller Support regarding this issue, the case ID. @Seller_d8YGbIjNqwFxn @Seller_RKMV6Isr4EpPm
Kind regards,
Sarah.
Seller_4mvpF14wacAyg
I have this issue literally every week. My issue is with the colour and I get the below error:
'[color]' is required but not supplied
This is on ASIN's that have been selling for literal years where I have sold 1000's. The colour is always there filled out when you manually go into the ASIN, but its highlighted in red like there is no data there.
The usual fix is uploading multiple flat files after getting brand approval once again. This is to fix the color field and re-create the parent/child variation. I have a folder with flat files ready nowadays so I don't have to spend hours re-creating them each time.
I suspect they are all breaking when Amazon remove my brand approval because I have created the ASIN's and they are exclusive to myself.
I have a certain brand I sell where I have been approved 5 times since the 17th May 2024. Something is seriously broken with brand applications.
I just hope Amazon fix this glitch because it's sickening logging into Amazon to see 100+ supressed products of my best selling lines to then spend 3 days jumping through hoops for brand approval while losing sales, sales ranks and my own sanity.
Seller_RKMV6Isr4EpPm
Literally identical to my situation, but I list via a third party and I don't even know how to do the flat files. I've been selling on Amazon for 12 years I think, never had any problems re parent / children before. It's ludicrous. They allow the children to be fixed but the parent is forever stuck in a 'this parent has inconsistent product classification to its children' nightmare.
Seller_4mvpF14wacAyg
I think the problem is quite common, I'm always of the impression that if I'm having issues then other sellers must be too.
I have no idea who to report this problem too, or how to really explain it to someone without literally showing them on a day where Amazon have supressed 100's of my listings. At that point I'm more concerned in fixing the issue quickly to avoid losing sales though.
SS are useless, granted they have fixed *some* of my issues, but they aren't interested in the root cause which must be something coded incorrect somewhere.
I honestly think they need to re-think their brand approval system if that is causing the issue. My application page says "Approved" for brands which I know I can't list. I have "Approved" for the same brand over 10 times over the course of a year.
It would be much better if they gave the approval plus a date when it expires, say 6 months. Then at least I could be pro-active and re-apply 5 months in, but I'm always in the dark with what I'm approved to list until the time comes.
Seller_iYCrwoyqEYtxD
We have exactly the same issue with 100s of ASINs also - it is so frustrating. The items are all officially licensed branded merchandise - and we have to jump through so many hoops to get permission to re-run our files to re-create the parent-child family relationship and fill in the "missing" info.
Yet if I look in the top selling items in the same category, there are always Chinese companies getting away with selling fakes (see B0CSD4FC2F, B0B76XT9VZ, B0C2K4VTZ2 for just a few examples). Amazon need to get a grip and stop these Chinese fakes rather than doubling down on the same ASINs time and again when we have already provided all the licensing information.
Seller_4mvpF14wacAyg
Maybe @Sarah_Amzncould bring this issue up with somebody higher up at Amazon and get this issue to be looked into.
Sellers should be focusing on releasing new products, not fixing errors caused by Amazon's broken coding and poor attempt at brand approvals.
I firmly believe there will be 100's of sellers going though this every single day, only a minority post on these forums so the full scale of this issue isn't being voiced.
Seller_gAgoI5vF1HnTz
We have exactly the same problem, we were approved for the brand and have created exclusive ASINs since 2014.
We have re-submitted application and been approved again twice since late May, told to wait 48 hours , but still cannot fix the issue 'colour' or re-create Parent ASINs,
We have been sent round in circles by Seller Support for over 5 weeks now.
Like you we have over 100 suppressed exclusive products, most of which are our best sellers.
Hope Amazon fix this soon!
Seller_7pTs15IYXmTOB
spot on ..............
Seller_4mvpF14wacAyg
Seller_7pTs15IYXmTOB
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
And this is what I tell all seller support. Their work doesn't begin and end when they shut down cases (mostly unresolved!) rather it begins after a case is closed, marked as answered. They then must take it up with business review/technical review teams to assist identify areas needed for improvement.
I always ask seller support to take support standards to a higher, next level. (not that there is any standard at all!)
It feels like they don't do it, rather keep it complicated so that they can stay employed.
But the sad part is at the moment, seller support is just copying and pasting script. Actually the intelligent guys above are checking out if this would work and they would be replacing these guys with software that would soon be sending out these very same scripts!
So it is in their own best interest, for survival sake, they start offering tailor made resolutions, seller centric resolutions and make themselves indispensable.
Going back to the original question, have you tried deleting listing and re-lising it again? Make sure you use the same SKU when re-listing or if your unit is an FBA unit, it will not show up on sale.
Seller_4mvpF14wacAyg
Maybe @Sarah_Amzncould bring this issue up with somebody higher up at Amazon and get this issue to be looked into.
