A TO Z Claim percentage climbing from one transaction
A customer opened an A to Z claim against me, the transaction was refunded in full. The A to Z claim started with a percentage of 0.23% and has now steadily rose to 0.36%. An explanation or remedy would be greatly appreciated
0 replies
Seller_EJIX7rqDNQJi2
The defect percentage is calculated from your total amount of orders confirmed as shipped during the current 60 days ODR range.
Seller_sxu7tg1ecQ5ps
Your numbers will change day by day because the number of orders varies. If for example you had 10 orders 60 days ago but only 1 today then the 10 orders will disappear from your total orders and the 1 will be added. Your total orders for the last 60 days would now be 9 less than before.
Seller_ZhORyjz56PwzW
Bit like Snakes and Ladders Amazon style.
Seller_k4H5v9VB5NnjF
If you only have 1 defect the percentage is irrelevant. I sell next to nothing this time of the year and currently have a defect rate of 25% (it was 33% last week). I also had this a few years ago and stressed the entire time. NOTHING happened then, and nothing is happening now!
