Hello everyone,
I'm facing an issue with my Amazon account reactivation and would appreciate any guidance. Recently, my account was deactivated, and I received an email from Amazon requesting documents for verification. I promptly submitted the required documents, and shortly after, I received confirmation from Amazon that my account had been successfully verified.
However, despite the confirmation, my account status remains deactivated. When I check the Account Health, it still shows "deactivated," and in the Account Overview, there’s no option to upload additional documents or update any information.
I attempted to open a case with Amazon Support, but the response I received didn’t provide any clear next steps to resolve this issue.
Has anyone experienced a similar situation, and if so, how did you manage to reactivate your account? Any advice or recommendations would be greatly appreciated!
Thank you in advance
Here is the Amazon response when i open case
Hello,
This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.
If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.
If you are appealing an action taken on your listings for an intellectual property complaint:
1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you are appealing an action taken on your listings for an Amazon Listing Policy violation:
1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral-europe.amazon.com/performance/dashboard).
2. Locate the deactivation record for the product listings you want to appeal.
3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.
If you want to submit additional information:
1. Click on the “View appeal” button next to the deactivation record.
2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.
