F-7 claim, no reply for 4 weeks
I have recently received an F-7 claim for the most ridiculous accusation I’ve ever seen. I’ve now upload all information they have requested and yet still no reply for over 4 weeks.
This is damaging my account health week on week. I need someone to get Amazon to get back to me and to clear the violation.
I have also an authenticity claim that’s been cleared by Amazon. Yet it has not been cleared off my account. Both these violations are high impact and are damaging my account massively.
Can someone please help.
I have attached both asins at the Bottom of this message.
Authenticity claim: B0CWPG6G5W
F-7 claim: B0D3WMD9C4
F-7 claim, no reply for 4 weeks
I have recently received an F-7 claim for the most ridiculous accusation I’ve ever seen. I’ve now upload all information they have requested and yet still no reply for over 4 weeks.
This is damaging my account health week on week. I need someone to get Amazon to get back to me and to clear the violation.
I have also an authenticity claim that’s been cleared by Amazon. Yet it has not been cleared off my account. Both these violations are high impact and are damaging my account massively.
Can someone please help.
I have attached both asins at the Bottom of this message.
Authenticity claim: B0CWPG6G5W
F-7 claim: B0D3WMD9C4
4 replies
Seller_ZVAz3d5lZuGid
You need to open a case with Seller Support (Help), then if not a satisfactory resolution (which is highly likeley !!), tag in some forum mods, quoting your case ID and see if they can advise.
Seller_Phq3UwM9MVygB
@Ezra_Amazon@Spencer_Amazonplease look into this for me
Zyan_Amazon
Hello Luca_B_s_shop,
This is Zyan from Amazon, and I am here to assist you.
I understand you need assistance regarding ASIN: B0CWPG6G5W, which was flagged for authenticity complaints, and ASIN: B0D3WMD9C4, which has an F-7 claim. You've uploaded all requested information over 4 weeks ago but haven't received a reply, and these violations are damaging your account health week on week.
Regarding the authenticity claim for ASIN: B0CWPG6G5W, I want to educate you on an important point. To address the policy violation associated with this ASIN, you will need to make sure that you are providing valid invoices that prove the authenticity of the product. These invoices should clearly show the product details, supplier information, and purchase quantities.
I also want to educate you that even when authenticity complaints are successfully resolved. The system maintains a record of the complaint until the 180-day period expires, but this does not indicate that additional actions are required. Having this notification on the Account Health Dashboard will not cause any further impacts to your account once you have taken appropriate actions to address the issue.
Regarding ASIN: B0D3WMD9C4 with the F-7 claim, since you contacted the Account Health team, there might be an internal investigation raised. I recommend you wait for a few business days for an update. The team will review your submitted information and provide feedback through a Performance Notification explaining the next steps or resolution.
The community and I are here to support you. Please ensure you have submitted valid invoices for the authenticity claim, and allow a few business days for the team to complete their investigation on the F-7 claim.
Regards,
Zyan
