Disbursement hold reapplied after verification completed – repeated reset of VAT establishment check
Hello everyone,
I’m looking for guidance or similar experiences regarding an ongoing issue with my account.
Recently, my account went through a VAT establishment verification process. After submitting all requested information, I received two separate confirmations from Amazon stating that:
* the verification had been successfully completed;
* the hold on my funds had been removed;
* and my account would be eligible for disbursement shortly.
I also contacted Account Health support by phone and was informed that:
* all checks were completed,
* my account was in good standing,
* and any remaining issue was on Amazon’s technical side, expected to be resolved within a few days.
However, despite these confirmations:
* my disbursements remain on hold,
* the funds are still unavailable,
* and the verification process has been unexpectedly reset, requiring me to repeat the same steps again.
No new requests, violations, or additional information requirements have been communicated.
This situation is creating serious operational challenges, as it affects cash flow and ongoing business obligations.
Has anyone experienced a similar case where:
* a verification was completed and confirmed,
* but the hold was re-applied or the process restarted?
If so:
* how was it resolved?
* did it require escalation beyond standard support?
* how long did it take?
Any advice or insight would be greatly appreciated.
Thank you in advance.
@Jonathan_Amazon @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Pablo_Amazon
@Christine_Amazon @Abella_Amazon @Ash_Amazon @Larry_Amazon
Disbursement hold reapplied after verification completed – repeated reset of VAT establishment check
Hello everyone,
I’m looking for guidance or similar experiences regarding an ongoing issue with my account.
Recently, my account went through a VAT establishment verification process. After submitting all requested information, I received two separate confirmations from Amazon stating that:
* the verification had been successfully completed;
* the hold on my funds had been removed;
* and my account would be eligible for disbursement shortly.
I also contacted Account Health support by phone and was informed that:
* all checks were completed,
* my account was in good standing,
* and any remaining issue was on Amazon’s technical side, expected to be resolved within a few days.
However, despite these confirmations:
* my disbursements remain on hold,
* the funds are still unavailable,
* and the verification process has been unexpectedly reset, requiring me to repeat the same steps again.
No new requests, violations, or additional information requirements have been communicated.
This situation is creating serious operational challenges, as it affects cash flow and ongoing business obligations.
Has anyone experienced a similar case where:
* a verification was completed and confirmed,
* but the hold was re-applied or the process restarted?
If so:
* how was it resolved?
* did it require escalation beyond standard support?
* how long did it take?
Any advice or insight would be greatly appreciated.
Thank you in advance.
@Jonathan_Amazon @Ezra_Amazon @Spencer_Amazon @Roberto_Amazon @Pablo_Amazon
@Christine_Amazon @Abella_Amazon @Ash_Amazon @Larry_Amazon
11 replies
Seller_IrHP9fuQEsgwh
I am similar but the Netherlands marketplace is still at risk. I am from the UK and only sell in the UK. Some kind of glitch?
Seller_PmKhyaxHz8z0U
I too have similar, UK account fine now, but randomly Poland account at risk now for 2 weeks. Account Health Support said internal reviewing still ongoing, and admitted there is a glitch in the system causing this. They said it's taking long because a few teams are involved but it's been 10-days since I first raised the issue with them.
Seller_IrHP9fuQEsgwh
Is this what you are seeing also? but Poland
Seller support have moved it to the internal team
How many days have you left?
Seller_PmKhyaxHz8z0U
Yep, exact same issue but for Poland. Mine has been with the internal team for 10 days now...
Seller_PmKhyaxHz8z0U
I have 40 days left, but apparently this would only effect the Poland account as UK account has been verified and is "healthy".
Seller_PmKhyaxHz8z0U
Please update if you get any news/banner gets removed. I can't find anyone else with this exact problem in the forums...
Seller_IrHP9fuQEsgwh
Will do, I am down to 39 days as of today. Been a good few days, getting worried.
What triggered this for me I believe was a mismatch in the address on the vat certificate (off my one letter, been vat reg for 16 months)
Once I got that corrected, went to the vat screen that said "pending action" and sumbited my details. Then soon after got a bunch of OK emails. But Netherlands is still at risk for whatever reason. Looking around the marketplace no sales or stock.
Seller_PmKhyaxHz8z0U
Pretty much the same for me, but I also so had to do KYC at the same time. At first, UK and all or EU was at risk. Seller central had the county name in the address but vat certificate didn't. Got the approval emails and finally the policy cleared, but for some strange reason Poland remained with the same UK request (which has been verified) and at risk banner. I have sold via EFN but only a tiny amount and never had stock held in EU, also no returns stored in EU. It's very strange for UK and rest of EU to clear, but then Poland remained with this. I call up everyday and speak to account health support but the answer is the same "still under review by internal teams". Apparently multiple teams involved so takes long. Now day 11 since I first raised this issue about Poland.
Seller_mV5HwkIRQUzp7
We have a similar issue. We only sell in the UK, and our UK VAT number is valid. Amazon has confirmed the VAT number is valid and that the business name matches HMRC.
The issue seems to be the address format in Seller Central. Our HMRC VAT certificate shows the full registered address, but the VAT/GST registration address in Seller Central appears in a shortened format and does not show all address lines.
When we try to update the VAT/GST registration address to match the HMRC certificate, Seller Central gives an Unsupported action error and does not save the change.
Account Health Support has escalated it internally, but we are still waiting for the VAT verification team to review it.
Has anyone had this resolved, and did Amazon manually correct the VAT address or did it update after internal review?
