Hello Amazon Seller Forums,

I am looking for guidance and assistance regarding an unresolved FBA inbound shipment discrepancy. I would appreciate it if a Community Manager could review the case and advise whether it can be escalated to the appropriate internal team for a manual investigation.

Shipment Information

Shipment ID: FBA15M0316WZ

Reference ID: 16EJHKKV

Fulfillment Center: LBA4

Carrier-reported delivery date: August 27, 2026

Seller Support Case ID: 13259926462

Total cartons shipped: 10

Total units shipped: 540

Units currently recorded as received: 216

Units currently unaccounted for: 324

This is not simply a unit-level receiving discrepancy.

Based on the documented packing configuration, the discrepancy corresponds exactly to six complete cartons.

The shipment contained 10 cartons, with the same packing configuration for each carton:

54 units per carton

Dimensions: 45 × 30 × 54 cm

Weight: approximately 12.5 kg per carton

Total shipment weight: approximately 125 kg

Receiving Discrepancy

According to our packing list, the shipment contained:

SKU A

Expected: 500 units

Received: 200 units

Discrepancy: 300 units

SKU B

Expected: 40 units

Received: 16 units

Discrepancy: 24 units

Therefore, Amazon's receiving records currently account for only 216 of the 540 units shipped, leaving 324 units unaccounted for.

Based on the carton configuration, 324 units correspond exactly to 6 full cartons (6 × 54 units).

For privacy reasons, I have not included the complete SKU/FNSKU details in this public post. We have the packing list, shipment information, carrier delivery confirmation/POD, and other supporting documentation available and can provide them if needed.Looking for Guidance Regarding an Unresolved FBA Inbound Shipment Discrepancy – Shipment FBA15M0316WZ

Previous Seller Support Case

We have already contacted Amazon Selling Partner Support regarding this issue under Case ID 13259926462.

However, the latest response appears to be a standard/template response and does not seem to address the specific circumstances of this shipment, particularly the fact that:

The carrier reports the shipment as delivered to Amazon's fulfillment center on August 27, 2026;

The shipment consisted of 10 cartons with a consistent packing configuration;

Amazon's receiving records currently account for only 216 of the 540 units;

The remaining 324 units represent 6 complete cartons based on the documented packing configuration.

The response did not provide a detailed reconciliation of the shipment at the carton or receiving level, nor did it explain what happened to the unaccounted-for units after delivery.

Assistance Requested

I completely understand that inbound shipments can sometimes experience receiving delays or discrepancies, and I am not looking to dispute the standard process.

At this point, I would simply appreciate assistance in determining whether the shipment can receive a manual investigation beyond the standard Seller Support workflow.

If possible, could a Community Manager please review Case 13259926462 and help escalate it to the appropriate FBA Inbound / Receiving / Inventory Reconciliation team?

In particular, we would appreciate a review of:

The receiving records for Shipment FBA15M0316WZ at LBA4;

Carton-level receiving and scanning records;

The shipment's carton count and receiving history;

Any internal inventory movements or transfers associated with the shipment;

Whether the 324 currently unaccounted-for units can be located and reconciled.

If the missing inventory cannot be located after the investigation, we would also appreciate guidance regarding the applicable reimbursement process.

We have the packing list, shipment information, carrier delivery confirmation/POD, and other supporting documentation available and can provide them if needed.

Thank you very much for taking the time to review this. We would greatly appreciate any guidance or assistance from a Community Manager in getting this shipment manually reviewed.