Pallet Collection Not being Refunded
Hello all,
Last month we had a 6 pallet collection but unfortunately the partnered carrier couldn't fit the last pallet on their wagon, so 5/6 pallets were shipped.
I contacted UPS about this and they said they can't refund or doing anything at their end.
Seller support, of course, doesn't understand the issue and are telling me I can't be reimbursed as 1 hour has passed since I made the shipment! 1 Hour is the limit after creating a shipment to void the charges. Obviously by the time the pallets were collected 1 hour had passed so it was out of my control.
Where do I stand?
@Ezra_Amazon@Winston_Amazon
Pallet Collection Not being Refunded
Hello all,
Last month we had a 6 pallet collection but unfortunately the partnered carrier couldn't fit the last pallet on their wagon, so 5/6 pallets were shipped.
I contacted UPS about this and they said they can't refund or doing anything at their end.
Seller support, of course, doesn't understand the issue and are telling me I can't be reimbursed as 1 hour has passed since I made the shipment! 1 Hour is the limit after creating a shipment to void the charges. Obviously by the time the pallets were collected 1 hour had passed so it was out of my control.
Where do I stand?
@Ezra_Amazon@Winston_Amazon
4 replies
Sarah_Amzn
Hello @Seller_UkYN1iRyyYzaX,
This is Sarah with Amazon.
Could you please share the case ID so I can take a look?
Best regards,
Sarah.
Seller_vf7d0eq5mZhGu
@Sarah_AmznIt's been a while since I mention you in this threat but there's no response kindly have a look into this
Case ID: 10988596572
Order ID: 026-7921537-1831558
Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.
The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.
Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.
Thank you so much for your support!
Kind regards,
Anthony
Sarah_Amzn
Hello @Seller_vf7d0eq5mZhGu,
please continue your discussion with my colleague @Spencer_Amazon in this other thread.
Best,
Sarah.
