ACCOUNT OPEN IS EASY, CLOSE IS IMPOSSIBLE!!!
Good afternoon everyone,
I would like someone from Amazon to review our case, as since December we have been waiting for the 90 days without sales and without inventory in order to close our activities with Amazon.
Ever since a seller support representative advised us to switch our account from FBA to FBM (so we wouldn’t have to pay the £30 fee), our situation has become extremely difficult.
Account blocked for identity verification – done
Requested documents and information – sent
We then received another rejection asking for repeated information and additional documents that make no sense.
We worked with the same supplier since we open the company (2 years ago).
We sent invoices (with open numbers), bank statment that proves our payment, including AMZ payments to us.
We told Amz that we do our prep ourselves and we dont import or export items.
We changed our Credit card 100x in order to fit all requests (and our C.C are all valid)
WE SIMPLY WANT TO CLOSE OUR ACCOUNT, but it seems that whoever is reviewing our case is NOT reading it.
Please help us.
@Zyan_Amazon @Thea_Amazon @Roberto_Amazon
ACCOUNT OPEN IS EASY, CLOSE IS IMPOSSIBLE!!!
Good afternoon everyone,
I would like someone from Amazon to review our case, as since December we have been waiting for the 90 days without sales and without inventory in order to close our activities with Amazon.
Ever since a seller support representative advised us to switch our account from FBA to FBM (so we wouldn’t have to pay the £30 fee), our situation has become extremely difficult.
Account blocked for identity verification – done
Requested documents and information – sent
We then received another rejection asking for repeated information and additional documents that make no sense.
We worked with the same supplier since we open the company (2 years ago).
We sent invoices (with open numbers), bank statment that proves our payment, including AMZ payments to us.
We told Amz that we do our prep ourselves and we dont import or export items.
We changed our Credit card 100x in order to fit all requests (and our C.C are all valid)
WE SIMPLY WANT TO CLOSE OUR ACCOUNT, but it seems that whoever is reviewing our case is NOT reading it.
Please help us.
@Zyan_Amazon @Thea_Amazon @Roberto_Amazon
6 replies
Seller_76AUwmqvSyRIM
It seems that your account is not fully verified. Amazon will only allow a fully verified account to be closed, for reasons best known to themselves.
Firstly, the advice you were given was not correct or you misunderstood it. You should have simply downgraded your account from the professional selling plan to the individual selling plan to stop the £30 fee.
The only way to close your account is to be verified but if you have no plans of selling on Amazon again, you can just allow your account to become dormant and simply forget about it. At least you will have your sanity.
Just be aware that if you want to sell again, even using a different email or company, you will need to verify the existing account before you can close it.
Seller_xjjHm3cbTfN9k
I can understand that the account can be not fully verified, so I think AMAZON could be able to just tell us clearly what they need..... because ALL they asked, we answered.
The advice to change our account was given from an AMAZON SELLER SUPPORT, so its not my fault that the action I took was wrong. I just trust the information they gave us.
I use to work 100% clear, and leave an open account risking to have problems in the future with so many AMZ rules changing, thats not an option for me.
You just said that a seller support gave me a wrong advice. How can I leave a dormant account and trust I wont have problems?
I hope Amazon can tell us what they really need from us, because I start to think even them dont know it and just want us to be here for a long term.
For two times AMZ Identity verification person was not there in the time we scheduled. We were there for 40 min waiting, and no one appear in the call.
So, amazon just dont treat sellers properly. Sorry.
Seller_xjjHm3cbTfN9k
We always sell cosmetics brand products, no private label.
Our account has no activity since December 2025.
We have no inventory since that, nothing to receive and nothing to pay.
I just replied for the 5x the appeal to reactivate the account, trying to give so much detail as I can... I dont know what they want. really.
Thanks for your help.
I dont want to sell on amazon ... never again...
We just want to close this account.
Seller_76AUwmqvSyRIM
Then just walk away and stop worrying. Don't bother trying to close the account.
