Urgent Appeal - Case 11652321202 - Request to Remove rp_3p_offer Restriction
@Ezra_Amazon
Hello
Thank you for your assistance. We are writing to urgently appeal the "rp_3p_offer" restriction placed on our, which has been unavailable for purchase since October 9th.
We believe this restriction was applied in error, and we have provided substantial evidence in Case 11652321202 (submitted on October 28, 2025, GMT+8 13:49) to support our appeal:
Product Design: Our product is primarily plastic with a minimal metal blade component. The exposed blade length is only 0.12 inches (under 3 mm), which is strictly for household utility use and does not constitute a weapon.
Compliance Measures: We have proactively added an 18+ age restriction to the listing.
Market Context: Similar products with comparable blade lengths are currently being sold on Amazon by other sellers without restriction, indicating an inconsistent policy application.
Despite our repeated attempts to resolve this through standard customer service channels, we have only received automated rejections without manual review.
Therefore, we kindly request your team to conduct a manual investigation, review our submitted evidence, and remove the "rp_3p_offer" restriction at the earliest. This blockage is causing significant disruption to our business.
We are happy to provide any further documentation or clarification needed. Thank you for your time and prompt action.
Sincerely,
DAQUN
Urgent Appeal - Case 11652321202 - Request to Remove rp_3p_offer Restriction
@Ezra_Amazon
Hello
Thank you for your assistance. We are writing to urgently appeal the "rp_3p_offer" restriction placed on our, which has been unavailable for purchase since October 9th.
We believe this restriction was applied in error, and we have provided substantial evidence in Case 11652321202 (submitted on October 28, 2025, GMT+8 13:49) to support our appeal:
Product Design: Our product is primarily plastic with a minimal metal blade component. The exposed blade length is only 0.12 inches (under 3 mm), which is strictly for household utility use and does not constitute a weapon.
Compliance Measures: We have proactively added an 18+ age restriction to the listing.
Market Context: Similar products with comparable blade lengths are currently being sold on Amazon by other sellers without restriction, indicating an inconsistent policy application.
Despite our repeated attempts to resolve this through standard customer service channels, we have only received automated rejections without manual review.
Therefore, we kindly request your team to conduct a manual investigation, review our submitted evidence, and remove the "rp_3p_offer" restriction at the earliest. This blockage is causing significant disruption to our business.
We are happy to provide any further documentation or clarification needed. Thank you for your time and prompt action.
Sincerely,
DAQUN
5 replies
Emma_Amazon
Hello @Seller_tp62IWm5fNzw7,
thanks for the details! I checked your case and sent it for another internal review. I will follow up here once I get any update.
Best,
Emma
Seller_tp62IWm5fNzw7
Hello @Emma_Amazon
Thank you for your help. How many days does it typically take for the internal team to release the review results?
Emma_Amazon
Hello @Seller_tp62IWm5fNzw7,
good news! I just got the update that the restriction should have been removed now. Please note that it may take 24-48 hours to reflect the change. Let us know if everything works again!
Best,
Emma
