We pay premium fees is to too much to ask for some seller support?
we pay a premium subscription with premium fees attached is it to much to ask for a professional support instead of what appears to be now a fully automated support system that is not fit for purpose not only cannot it not read messages in English but is unable to even look or recognise images?
I now have a seller support case open with 100 pages of back and forth not 100 replies but 100 pages.
Does anybody have a list of current active mods so that I can tag them?
We pay premium fees is to too much to ask for some seller support?
we pay a premium subscription with premium fees attached is it to much to ask for a professional support instead of what appears to be now a fully automated support system that is not fit for purpose not only cannot it not read messages in English but is unable to even look or recognise images?
I now have a seller support case open with 100 pages of back and forth not 100 replies but 100 pages.
Does anybody have a list of current active mods so that I can tag them?
42 replies
Seller_19xPhE8YgkmxW
Hi ugrxwe3ejkvgw76t70u,
Some of the ones I've noticed since 1/1/26 are - Ammy_Amazon, Ana_Amazon, Arish_Amazon, Christine_Amazon, Dougal_Amazon, Glenn_Amazon, Indy_Amazon, Jameson_Amazon, Joey_Amazon, Jonathan_Amazon, Josh_Amazon, Kai_Amazon, KJ_Amazon, Lola_Amazon, Lou_Amazon, Manny_Amazon, NR_Amazon, Ram_Amazon, Roberto_Amazon, Sandy_Amazon, Sky_Amazon, Sofi_Amazon, Susie_Amazon, TaylorR_Amazon, Thea_Amazon, Topher_Amazon, Xander_Amazon, Yujiro_Amazon and Zyan_Amazon
All Best
Brian
Seller_ZjZ4slOF0jHpk
I've been swaying back and forward this week about posting "The elephant in the room - the complete lack of decent seller support" and would anyone be interested in putting their name to a list. But to be honest, the last couple of weeks dealing with them almost broke me and I don't think I have the energy to even start something. I also know it would achieve nothing.
I've managed to avoid reaching out to SS for some time. I dread the thought of it. But when my catalogue experienced an issue that I could not resolve using the UI (definitely a catalogue database error - which they confirmed this morning) I had to start a case as it was making my items un-buyable.
Everyone here can imagine what happened. Told it was me not them. Told it was fixed when it wasn't. Told to clear my cache. Told it was something unrelated. Chats just shut down without any explanation and on and on. I eventually managed to find a workaround - which turned an already time consuming job of many months (refreshing my listings) into an even longer job as I had to now move listings from one parent to another and back to get the catalogue to properly index/categorise my listings.
At 1am this morning I was told it was finally fixed (the first time they've even admitted there was a fault at their end). Of course, it isn't fixed. They fixed the one ASIN I provided as an example and said that now my full catalogue would be ok. Random tests show this is not the case.
Whilst not the end of the world, my mental health has been poor of late. Having to spend an entire week fixing everything I had listed the previous week using the workaround so I could just get back to where I started and be no further ahead with the main task just pushed me over an edge. Like you, I despair at paying fees to a multi-billion $ company and their shareholders who seem to do everything they can to avoid providing proper support.
I'm at the point now where I'm considering leaving. It's just not worth the fights. So, best of luck with your case and anyone else currently going through the same. I feel for you.
Seller_tQCfsb3zoC4AP
@Ana_Amazon @Arish_Amazon @Christine_Amazon @Dougal_Amazon @Glenn_Amazon@Indy_Amazon @Jameson_Amazon@Joey_Amazon
Seller_tQCfsb3zoC4AP
to make this case worse these reps whom 2 of have been reported hundreds of times on this case and multiple others have now closed the case and blocked it from reopening without a response
Manny_Amazon
Hello @Seller_tQCfsb3zoC4AP,
Thanks for posting here. Please share the case ID that is related to this request, and I will review to see what options exist for escalation.
Regards,
- Manny
Seller_tQCfsb3zoC4AP
thank you @Michelle_AmazonI should not be receiving threats and a violation for reporting the inappropriate and unprofessional behaviour of 2 named reps on multiple cases ongoing for over a year one of whom had been reported in access of a thousand times and that is not an exaggeration it is to show just how much inappropriate behaviour has been committed
Seller_tQCfsb3zoC4AP
hello @Michelle_Amazon it is now 6 weeks waiting on a response from Amazon
Michelle_Amazon
Hello @Seller_tQCfsb3zoC4AP,
Thanks for your patience. I found that since this brand is on Amazon already and in Brand Registry, you will need to ask the brand to allow you to allow you to match to their current listings.
To do so, you will need to take the following steps:
Seller Central>> brands>>manage your brand>>Add brand>> search the brand>> select the brand>>connect to this brand.
A listing approval page will pop-up and ask you to share required details. The brand will then review your information and get back to you and let you know if you are approved or not.
This is the only path if the brand will not add you as a reseller to their Brand Registry.
I hope this is helpful and I wish you the best!
Michelle
Seller_tQCfsb3zoC4AP
@Michelle_Amazona few points the brand I was trying to list is not on Amazonthe brands that your brand registry has accepted have nothing to do with this brand. The Brands they have accepted have the word Albion in them but are nothing to do with each other mine is a world famous football club WEST BROMWICH ALBION an English football club your brand registry say I need to contact a Japanese pottery firm or a Canadian food company and ask the, for approval for an English football team if this does not show the absurdity of Amazons brand registry then nothing ever will this afternoon I have a zoom call with Amazon management in which this will be one of many issues that will be discussed
No @Michelle_Amazonthis has not helped as you have not addressed the questions I am waiting almost 2 months on so I will repeat them for you
Having a case that has over one hundreds pages ues pages not 100 replies how is reporting a named rep on this case for inappropriate and unprofessional behaviour end up with me getting a violation? Is it now acceptable for Amazon reps to behave in such a manner and if we complain we will get violations and threats from Amazon for doing so?
Michelle_Amazon
Hello @Seller_tQCfsb3zoC4AP,
I have confirmed that the brand is in Brand Registry, here is one of their ASIN's which is in Brand Registry and on Amazon. This is a football club and will need to be contacted to get approval per the steps I provided. At this time, there is nothing further that I can do as you need to get approval from the brand to sell this item.
Thanks for your understanding,
Michelle
Seller_tQCfsb3zoC4AP
@Michelle_AmazonI am selling official authentic products the link you have provided is an unofficial fake product that is not authorised by the club.
this goes to show just how big of a mess your brand registry is when authentic products are blocked but fakes are allowed.
So to sell authentic goods I have to get permission from someone selling fake version only on Amazon could this happen 🙃🙃🙃
Seller_tQCfsb3zoC4AP
hello can you please reply to my question @Michelle_Amazonplease
@Michelle_AmazonI am selling official authentic products the link you have provided is an unofficial fake product that is not authorised by the club.this goes to show just how big of a mess your brand registry is when authentic products are blocked but fakes are allowed.So to sell authentic goods I have to get permission from someone selling fake version only on Amazon could this happen 🙃🙃🙃
Manny_Amazon
Hello @Seller_tQCfsb3zoC4AP,
The steps Michelle provided previously are correct. You will need to work with the brand to get you added in their brand registry in order to list their products.
Regards,
- Manny
Seller_tQCfsb3zoC4AP
@Manny_Amazon you do realise that you and Michelle are telling to to contact a seller selling fake goods to ask them for permission to sell. authentic products
I am not selling fake goods like the person who you have given control of a brand that has nothing to do with the brand.
I am selling authentic products from the actual brand.
Tomorrow I have a Zoom meeting with Amazon.com and will be asking them is this the way forward for Amazon where authentic sellers have to request permission from fake sellers to list products.
Only on Amazon could this sort of mess occur it is unbelievable
Seller_tQCfsb3zoC4AP
@Manny_Amazonany chance of you answering my question as your previous response does not make sense can you please clarify by answering my question?
Seller_wXsnXkMqIS7Ev
I suspect all the staff have been sacked and replaced with bots!
Seller_TqdgVQYUGnWHb
i haven't contact support in over a year... in my other business, just write it off and move on .. or close the account.
Seller_tQCfsb3zoC4AP
Can the person who has went down this thread and thumbed down multiple comments what was the problem with the comment that led you to thumb down the comments?
I do not see any offence in any of these comments but you clearly did can you explain yourself?
I am just trying to understand what was so offensive to you that you went out of your way to do so.
Seller_qgA4zw3CPgxGO
Absolutely not to much to ask but No you will not get any support from Amazon C/S. Pretty appalling actually.
Seller_RguKGMHvWFmo3
It is totally appaling TBH
Even opening a case is like some sadistic game from Saw the movie. You get to the end of the AI process, it gives you a list of what your issue is and WTH are you supposed to do when it falls into NONE of them, start again (wasting more seller time) or just make it up so you can continue because its likely taken you 7-10 mins to get to that stage already.
Seller Support and the Rubbish AI system to open cases is an utter farce. Amazon should be ashamed. Over reliance AI will be the downfall of them.
