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Seller_MKbR9wUEoP3V0

Late Shipping rate issue because of royal mail

Hi everyone,

I have a late shipping rate because Royal Mail have been so useless recently. They also delivered one of the packages into someone’s safe place which as per their request was their blue recycling bin. The bin was then collected and I had an A-Z claim against me. Totally not my fault yet I am penalised. How do I actually get to explain this to Amazon and not a bot! So frustrating.

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Account Health
Tags:Account Health
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user profile
Seller_MKbR9wUEoP3V0

Late Shipping rate issue because of royal mail

Hi everyone,

I have a late shipping rate because Royal Mail have been so useless recently. They also delivered one of the packages into someone’s safe place which as per their request was their blue recycling bin. The bin was then collected and I had an A-Z claim against me. Totally not my fault yet I am penalised. How do I actually get to explain this to Amazon and not a bot! So frustrating.

Account Health
Tags:Account Health
20
58 views
4 replies
Reply
4 replies
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_MKbR9wUEoP3V0’s post

which metric is actually impacted?

Because late shipping sounds closest to the metric that rates how quickly YOU despatch items

10
user profile
Spencer_Amazon
In reply to: Seller_MKbR9wUEoP3V0’s post

Hello @Seller_MKbR9wUEoP3V0,

I checked with our team and your late dispatch rate is fine. If you have an AtoZ claim you do not agree with, please appeal the decision. If that appeal is also denied, raise a follow up case with Seller Support and share that case ID with me. I will look into it.

Regards, Spencer

00
user profile
Seller_Jl0QHDp7ab1Ha
In reply to: Spencer_Amazon’s post

Hi Spencer

We have an urgent KYC verification request.

We are a seller with annual sales of £2 million. Normally, we're given 30 days to submit our KYC verification documents.

However, our account was closed on the first day, and all our listings are currently deactivated.

This is a significant impact on us, as we're currently experiencing Prime Day deals.

Our FBA inventory is valued at nearly £300,000, and we're desperately seeking your assistance.

Currently we submitted

- VAT filings must also include the submission receipt reference

Rest of other two documents they have already accepted

You can move to our post (I have mentioned you)

01
user profile
Spencer_Amazon
In reply to: Seller_Jl0QHDp7ab1Ha’s post

Hello @Seller_Jl0QHDp7ab1Ha,

I have contacted another partner team regarding your case.

Let´s keep communicating on your original thread.

Regards, Spencer

00
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user profile
Seller_MKbR9wUEoP3V0

Late Shipping rate issue because of royal mail

Hi everyone,

I have a late shipping rate because Royal Mail have been so useless recently. They also delivered one of the packages into someone’s safe place which as per their request was their blue recycling bin. The bin was then collected and I had an A-Z claim against me. Totally not my fault yet I am penalised. How do I actually get to explain this to Amazon and not a bot! So frustrating.

58 views
4 replies
Account Health
Tags:Account Health
20
Reply
user profile
Seller_MKbR9wUEoP3V0

Late Shipping rate issue because of royal mail

Hi everyone,

I have a late shipping rate because Royal Mail have been so useless recently. They also delivered one of the packages into someone’s safe place which as per their request was their blue recycling bin. The bin was then collected and I had an A-Z claim against me. Totally not my fault yet I am penalised. How do I actually get to explain this to Amazon and not a bot! So frustrating.

Account Health
Tags:Account Health
20
58 views
4 replies
Reply
user profile

Late Shipping rate issue because of royal mail

by Seller_MKbR9wUEoP3V0

Hi everyone,

I have a late shipping rate because Royal Mail have been so useless recently. They also delivered one of the packages into someone’s safe place which as per their request was their blue recycling bin. The bin was then collected and I had an A-Z claim against me. Totally not my fault yet I am penalised. How do I actually get to explain this to Amazon and not a bot! So frustrating.

Account Health
Tags:Account Health
20
58 views
4 replies
Reply
4 replies
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user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_MKbR9wUEoP3V0’s post

which metric is actually impacted?

Because late shipping sounds closest to the metric that rates how quickly YOU despatch items

10
user profile
Spencer_Amazon
In reply to: Seller_MKbR9wUEoP3V0’s post

Hello @Seller_MKbR9wUEoP3V0,

I checked with our team and your late dispatch rate is fine. If you have an AtoZ claim you do not agree with, please appeal the decision. If that appeal is also denied, raise a follow up case with Seller Support and share that case ID with me. I will look into it.

Regards, Spencer

00
user profile
Seller_Jl0QHDp7ab1Ha
In reply to: Spencer_Amazon’s post

Hi Spencer

We have an urgent KYC verification request.

We are a seller with annual sales of £2 million. Normally, we're given 30 days to submit our KYC verification documents.

However, our account was closed on the first day, and all our listings are currently deactivated.

This is a significant impact on us, as we're currently experiencing Prime Day deals.

Our FBA inventory is valued at nearly £300,000, and we're desperately seeking your assistance.

Currently we submitted

- VAT filings must also include the submission receipt reference

Rest of other two documents they have already accepted

You can move to our post (I have mentioned you)

01
user profile
Spencer_Amazon
In reply to: Seller_Jl0QHDp7ab1Ha’s post

Hello @Seller_Jl0QHDp7ab1Ha,

I have contacted another partner team regarding your case.

Let´s keep communicating on your original thread.

Regards, Spencer

00
Follow this discussion to be notified of new activity
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_MKbR9wUEoP3V0’s post

which metric is actually impacted?

Because late shipping sounds closest to the metric that rates how quickly YOU despatch items

10
user profile
Seller_ZJhFeE3tNKzfh
In reply to: Seller_MKbR9wUEoP3V0’s post

which metric is actually impacted?

Because late shipping sounds closest to the metric that rates how quickly YOU despatch items

10
Reply
user profile
Spencer_Amazon
In reply to: Seller_MKbR9wUEoP3V0’s post

Hello @Seller_MKbR9wUEoP3V0,

I checked with our team and your late dispatch rate is fine. If you have an AtoZ claim you do not agree with, please appeal the decision. If that appeal is also denied, raise a follow up case with Seller Support and share that case ID with me. I will look into it.

Regards, Spencer

00
user profile
Spencer_Amazon
In reply to: Seller_MKbR9wUEoP3V0’s post

Hello @Seller_MKbR9wUEoP3V0,

I checked with our team and your late dispatch rate is fine. If you have an AtoZ claim you do not agree with, please appeal the decision. If that appeal is also denied, raise a follow up case with Seller Support and share that case ID with me. I will look into it.

Regards, Spencer

00
Reply
user profile
Seller_Jl0QHDp7ab1Ha
In reply to: Spencer_Amazon’s post

Hi Spencer

We have an urgent KYC verification request.

We are a seller with annual sales of £2 million. Normally, we're given 30 days to submit our KYC verification documents.

However, our account was closed on the first day, and all our listings are currently deactivated.

This is a significant impact on us, as we're currently experiencing Prime Day deals.

Our FBA inventory is valued at nearly £300,000, and we're desperately seeking your assistance.

Currently we submitted

- VAT filings must also include the submission receipt reference

Rest of other two documents they have already accepted

You can move to our post (I have mentioned you)

01
user profile
Seller_Jl0QHDp7ab1Ha
In reply to: Spencer_Amazon’s post

Hi Spencer

We have an urgent KYC verification request.

We are a seller with annual sales of £2 million. Normally, we're given 30 days to submit our KYC verification documents.

However, our account was closed on the first day, and all our listings are currently deactivated.

This is a significant impact on us, as we're currently experiencing Prime Day deals.

Our FBA inventory is valued at nearly £300,000, and we're desperately seeking your assistance.

Currently we submitted

- VAT filings must also include the submission receipt reference

Rest of other two documents they have already accepted

You can move to our post (I have mentioned you)

01
Reply
user profile
Spencer_Amazon
In reply to: Seller_Jl0QHDp7ab1Ha’s post

Hello @Seller_Jl0QHDp7ab1Ha,

I have contacted another partner team regarding your case.

Let´s keep communicating on your original thread.

Regards, Spencer

00
user profile
Spencer_Amazon
In reply to: Seller_Jl0QHDp7ab1Ha’s post

Hello @Seller_Jl0QHDp7ab1Ha,

I have contacted another partner team regarding your case.

Let´s keep communicating on your original thread.

Regards, Spencer

00
Reply
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