Help needed! Investigation Completed – shipment contents counted and confirmed
by Seller_cKY3qrMo5t89S
32 units in Shipment ID: FBA15HLKCN87 went missing. I have opened a case ID: 9890535482 with purchase invoice and DPD delivery confirmation as seller support refused to investigate as the shipment was marked as "Investigation Completed – shipment contents counted and confirmed".
Please help.
@Simon_Amazon @Sarah_Amzn @Julia_Amazon @Julia_Amzn @Ezra_Amazon @Winston_Amazon
Tags: FBA, Fulfilment, Seller fulfilled, Warehouse
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Sarah_Amzn
In reply to: Seller_cKY3qrMo5t89S’s post
Hello @Seller_cKY3qrMo5t89S,
I'm Sarah with Amazon.
I checked with the FBA team and they just communicated that the units have been reimbursed.
Can you please check and confirm?
Kind regards,
Sarah.
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