My invoice fulfills all the requirements of amazon uk. Even then i cannot list the products and invoice refused by amazon.

Amazon uk asking to provide your supplier's supplier invoice.

And no supplier would provide this document

Plz assist

Hello everyone, I am reaching out for assistance with a challenging situation involving my Amazon shipment FBA15J2J633B. Unfortunately, the entire shipment has gone missing, and I am unable to find any option to initiate the reconciliation process. Despite creating multiple support cases to address this issue, the resolution process has been incredibly frustrating. Initially, I was instructed to wait for the shipment status to close, and once it did, I provided the requested invoices. However, I was informed that the shipment is not eligible for reconciliation without any explanation. The support team keeps redirecting the case to the FBA team, while the FBA team advises me to contact the support team, leading to a perplexing cycle. This ordeal has been ongoing for over 6 months, and the value of the lost shipment exceeds 1500 GBP. Any guidance or assistance would be greatly appreciated. Thank you for your help.

Hello,

we shipped a shipment: FBA15JRS9F9Q, Case ID: 10655170952 to Amazon:

Amazon UK Services Ltd. LBA4_IP9 Amazon, Unit IP9 Toronto Way, New Rossington, DONCASTER DN11 0GU, GB (LBA4)

The shipment was delivered, there is clear evidence with photo of delivery and the person who took over the shipment.

It has been 2 months and amazon still writes back that the shipment did not arrive, and we cannot get reimbursement or make a claim.

They reply is always the same even though we sent all evicence and photos that the shipment was delivered properly.

What can I do? worst case, we need to take legal action. This is fraud that noone is helping and the answers they provide through customer service is copy paste the same, without commenting on our evidence.

We need help and advice please.

Best regards,