Hello fellow sellers,
I hope you’re all doing well. I’m reaching out to the community for advice and guidance on a frustrating issue I’m facing regarding my Amazon selling account and the subscription fees that were charged to me despite my account being deactivated during the KYC (Know Your Customer) verification process. I believe that I’ve exhausted all of my options through Amazon’s official channels, and I’m hoping someone here might have experienced a similar situation or can provide some insights on what I should do next.
The Issue:
I signed up for a Professional Selling Plan on Amazon and, as expected, was charged the monthly subscription fee. However, shortly after signing up, my account was deactivated due to issues with the KYC verification process. I was unable to sell any products, and therefore, I was never able to access or utilize any of the tools and benefits that come with the Professional Selling Plan.
I did everything on my part to fix the situation, including submitting appeals and correcting any verification issues, but unfortunately, my account was not reinstated. To complicate things further, my European marketplace accounts were also linked and deactivated because of this.
What I’ve Done So Far:
I contacted Amazon Seller Support, requesting a refund for the Professional Selling Fees charged during the period when I couldn’t access the account.
I explained that I was not able to make use of the tools or benefits associated with the subscription due to the account being restricted.
Despite my efforts, Amazon support informed me that the refund is tied to completing the KYC verification, which my account is locked out of, essentially trapping me in a loop. I was told that refunds are based on the system's design, and there's no alternative path available for me to receive a refund unless my account verification is completed.
Why This is Unfair:
No Access to Services: The Professional Selling Fee is meant to provide sellers access to Amazon’s selling tools and benefits, but because my account was deactivated, I never had the chance to utilize these features.
Previous Verification Issue: I had already completed virtual identity verification on Amazon.co.uk, and my seller account was reinstated after that. However, Amazon.com forced me to redo the entire verification process, One Important thing, I never applied to sell on Amzon.com and after again completing the video call verification on Amazon.com and providing them all the information they asked I received an email from Amazon.com that I am failed to successfully complete the verification which led to all of my marketplaces being deactivated.
What I’m Asking For:
I’m hoping to receive guidance from anyone who has faced a similar issue, especially those who have successfully secured a refund in this kind of situation. How did you approach it? Did you manage to escalate it to a higher level within Amazon?
Also, if any Amazon associates are reading this, I would greatly appreciate any help you can provide in escalating this matter or providing me with any alternative solution. It’s disheartening to be charged for something I couldn’t even use, and I’d just like a fair resolution.
Thank you in advance for your time and any assistance you can provide. I truly value this community and hope someone can help me navigate this issue.
