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    Seller_FDa9zz3r5bAkt

    Insufficient packaging being used for FBA orders

    I'm experiencing an issue with insufficient packaging being used for my FBA orders. My items are fragile and have been shipped in a paper envelope, whereas Amazon used to box fragile items, I'd like to know if this is no longer the case and what can be done to ensure proper packaging for my ASINs (we bubble wrap each item prior to shipping to fulfilment centre). Cannot get any help from support as the enquiry doesn't fit with any of the common issues/troubleshooting

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    Seller_FDa9zz3r5bAkt

    Insufficient packaging being used for FBA orders

    I'm experiencing an issue with insufficient packaging being used for my FBA orders. My items are fragile and have been shipped in a paper envelope, whereas Amazon used to box fragile items, I'd like to know if this is no longer the case and what can be done to ensure proper packaging for my ASINs (we bubble wrap each item prior to shipping to fulfilment centre). Cannot get any help from support as the enquiry doesn't fit with any of the common issues/troubleshooting

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    Seller_LrOi5Val3Iifg
    In reply to: Seller_FDa9zz3r5bAkt’s post

    As per fba terms you are supposed to package items so that they can survive a 1m fall without any other packaging applied by amazon

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    Susi_Amazon
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Hello @Seller_FDa9zz3r5bAkt,

    Thanks for reaching out about this. I understand how important proper packaging is for fragile items, especially when you're already taking steps to protect them before they reach our fulfillment centers.

    FBA packaging decisions are based on several factors including item characteristics, weight, and destination. If you're noticing a change in how your specific ASINs are being packaged, the best way to get this looked into is through Seller Support, as they can review your shipment history and packaging patterns for your products.

    If the chatbot keeps redirecting you, try selecting "My issue is not listed" or "I need more help" to get routed to a live associate.

    In the meantime, you might find it helpful to review the FBA prep requirements for your category on the Seller Central help pages.

    -Susi 🌿

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    Seller_g1iS3CyD4zQ2y
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Its your responsibility to package your products so they won't be damaged. Also make sure that the SKUs are not set to SIPP.

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    Seller_FDa9zz3r5bAkt

    Insufficient packaging being used for FBA orders

    I'm experiencing an issue with insufficient packaging being used for my FBA orders. My items are fragile and have been shipped in a paper envelope, whereas Amazon used to box fragile items, I'd like to know if this is no longer the case and what can be done to ensure proper packaging for my ASINs (we bubble wrap each item prior to shipping to fulfilment centre). Cannot get any help from support as the enquiry doesn't fit with any of the common issues/troubleshooting

    215 views
    6 replies
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    user profile
    Seller_FDa9zz3r5bAkt

    Insufficient packaging being used for FBA orders

    I'm experiencing an issue with insufficient packaging being used for my FBA orders. My items are fragile and have been shipped in a paper envelope, whereas Amazon used to box fragile items, I'd like to know if this is no longer the case and what can be done to ensure proper packaging for my ASINs (we bubble wrap each item prior to shipping to fulfilment centre). Cannot get any help from support as the enquiry doesn't fit with any of the common issues/troubleshooting

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    215 views
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    Insufficient packaging being used for FBA orders

    by Seller_FDa9zz3r5bAkt

    I'm experiencing an issue with insufficient packaging being used for my FBA orders. My items are fragile and have been shipped in a paper envelope, whereas Amazon used to box fragile items, I'd like to know if this is no longer the case and what can be done to ensure proper packaging for my ASINs (we bubble wrap each item prior to shipping to fulfilment centre). Cannot get any help from support as the enquiry doesn't fit with any of the common issues/troubleshooting

    Fulfil Orders
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    Seller_LrOi5Val3Iifg
    In reply to: Seller_FDa9zz3r5bAkt’s post

    As per fba terms you are supposed to package items so that they can survive a 1m fall without any other packaging applied by amazon

    40
    user profile
    Susi_Amazon
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Hello @Seller_FDa9zz3r5bAkt,

    Thanks for reaching out about this. I understand how important proper packaging is for fragile items, especially when you're already taking steps to protect them before they reach our fulfillment centers.

    FBA packaging decisions are based on several factors including item characteristics, weight, and destination. If you're noticing a change in how your specific ASINs are being packaged, the best way to get this looked into is through Seller Support, as they can review your shipment history and packaging patterns for your products.

    If the chatbot keeps redirecting you, try selecting "My issue is not listed" or "I need more help" to get routed to a live associate.

    In the meantime, you might find it helpful to review the FBA prep requirements for your category on the Seller Central help pages.

    -Susi 🌿

    00
    user profile
    Seller_g1iS3CyD4zQ2y
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Its your responsibility to package your products so they won't be damaged. Also make sure that the SKUs are not set to SIPP.

    00
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    user profile
    Seller_LrOi5Val3Iifg
    In reply to: Seller_FDa9zz3r5bAkt’s post

    As per fba terms you are supposed to package items so that they can survive a 1m fall without any other packaging applied by amazon

    40
    user profile
    Seller_LrOi5Val3Iifg
    In reply to: Seller_FDa9zz3r5bAkt’s post

    As per fba terms you are supposed to package items so that they can survive a 1m fall without any other packaging applied by amazon

    40
    Reply
    user profile
    Susi_Amazon
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Hello @Seller_FDa9zz3r5bAkt,

    Thanks for reaching out about this. I understand how important proper packaging is for fragile items, especially when you're already taking steps to protect them before they reach our fulfillment centers.

    FBA packaging decisions are based on several factors including item characteristics, weight, and destination. If you're noticing a change in how your specific ASINs are being packaged, the best way to get this looked into is through Seller Support, as they can review your shipment history and packaging patterns for your products.

    If the chatbot keeps redirecting you, try selecting "My issue is not listed" or "I need more help" to get routed to a live associate.

    In the meantime, you might find it helpful to review the FBA prep requirements for your category on the Seller Central help pages.

    -Susi 🌿

    00
    user profile
    Susi_Amazon
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Hello @Seller_FDa9zz3r5bAkt,

    Thanks for reaching out about this. I understand how important proper packaging is for fragile items, especially when you're already taking steps to protect them before they reach our fulfillment centers.

    FBA packaging decisions are based on several factors including item characteristics, weight, and destination. If you're noticing a change in how your specific ASINs are being packaged, the best way to get this looked into is through Seller Support, as they can review your shipment history and packaging patterns for your products.

    If the chatbot keeps redirecting you, try selecting "My issue is not listed" or "I need more help" to get routed to a live associate.

    In the meantime, you might find it helpful to review the FBA prep requirements for your category on the Seller Central help pages.

    -Susi 🌿

    00
    Reply
    user profile
    Seller_g1iS3CyD4zQ2y
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Its your responsibility to package your products so they won't be damaged. Also make sure that the SKUs are not set to SIPP.

    00
    user profile
    Seller_g1iS3CyD4zQ2y
    In reply to: Seller_FDa9zz3r5bAkt’s post

    Its your responsibility to package your products so they won't be damaged. Also make sure that the SKUs are not set to SIPP.

    00
    Reply
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