Amazon Listing Reinstatement Delay – No Resolution After 1 Month (Case Pending Beyond 10 Days)
@Julia_Amzn @Winston_Amazon @Ash_Amazon
Dear Amazon Seller Forum,
Greetings.
We are writing to follow up on Case ID: 12187797712 regarding the reinstatement of our listing, which we initially submitted on 2 March 2026.
Since then, we have been repeatedly informed that the investigation may take up to 10 business days. However, it has now been almost a month, and we have yet to receive any final resolution or clear update from your team.
We kindly request you to prioritize this case and provide us with a definitive update, as the delay is significantly impacting our business.
We appreciate your support and look forward to your prompt response.
Best regards,
ZRA Surgical and Dental
Amazon Listing Reinstatement Delay – No Resolution After 1 Month (Case Pending Beyond 10 Days)
@Julia_Amzn @Winston_Amazon @Ash_Amazon
Dear Amazon Seller Forum,
Greetings.
We are writing to follow up on Case ID: 12187797712 regarding the reinstatement of our listing, which we initially submitted on 2 March 2026.
Since then, we have been repeatedly informed that the investigation may take up to 10 business days. However, it has now been almost a month, and we have yet to receive any final resolution or clear update from your team.
We kindly request you to prioritize this case and provide us with a definitive update, as the delay is significantly impacting our business.
We appreciate your support and look forward to your prompt response.
Best regards,
ZRA Surgical and Dental
5 replies
Seller_ZVAz3d5lZuGid
@Seller_FkDdudjr1MFDU - unfortunately those 3 moderators that you have tagged have not ben active on the forum for several months, so can only assume they have left ??
Try taggingTaylorR, Zopher, Christine, Manny - these are a few names of current mods - there are several others too, but can't remeber their names !
Michelle_Amazon
Hi @Seller_FkDdudjr1MFDU,
I have reviewed the case and can confirm that it is being reviewed, so know that it is being worked on by our team and they will update you as soon as the review is complete.
Thanks for your patience while they complete their review.
Regards,
Michelle