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Reactivate Account
I have been trying for the longest now to reactivate my account. I am required to upload some personal information to confirm my identity but the page I get directed to won't allow me to upload and submit documents for verification. Every time I try contacting seller support I get an automated response telling me I must reactivate my account first to get response. I have found myself trapped in this cycle that just keeps taking me back to the same place. I have now decided to close the account and even doing that brings me back to the same page. Has anyone else ever had this issue?
7 replies
Seller_ZVAz3d5lZuGid
Unfortunately it is not possible to close an account that is deactivated. The only way to close is by getting it activated and then closing.
Why was your account deactivated?, or was this a new account that had never been verified ?
Simon_Amazon
Hello @Seller_tVEt8azCz4b9b,
Here Simon from Amazon, happy to try to help.
As your query is related to Account Health, I will transfer your case to the team.
Best,
Simon
Abella_AMZ
Hello @Seller_tVEt8azCz4b9b,
This is Abella from Amazon and would help you with your questions.
From the post above, I understand that you have concerns related to “Identity verification”.
Our team flags the accounts where the verification of your identity is required by law for the use of a payment account.
As per European Regulations and Laws, verifying your identity is required to allow you to use our payment service. You may need to provide us with certain information and/or documents in order to facilitate these checks.
As stated in the above post, please take a screenshot of the error and share it with us using the following method.
Please create a case to reach out to Account Health team by clicking on "Help" > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
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