KYC Update Account Deactivated after November
does any one account get activate since they deactivated the account, we are stuck from the November and few of them got stuck from October.
asking the proof of the bill, vat documents. and bank statements after that nothing more
com and post it here please and help to get sort out this mess
KYC Update Account Deactivated after November
does any one account get activate since they deactivated the account, we are stuck from the November and few of them got stuck from October.
asking the proof of the bill, vat documents. and bank statements after that nothing more
com and post it here please and help to get sort out this mess
2 replies
Zyan_Amazon
Hello oze_Sports_092,
This is Zyan from Amazon, and I am here to assist you. I understand your concern about whether accounts are getting reactivated after deactivation, especially since you have been stuck since November and others since October, and you have already submitted proof of bills, VAT documents, and bank statements without further updates.
I want to educate you that when an account is deactivated for any reason, you will receive a Performance Notification on the day of deactivation requesting specific documentation to complete the verification process. You must provide all documentation exactly as requested in the Performance Notification. If you are still facing issues after submitting the requested documents, please come back here and help us understand how and why your account was deactivated and what Performance Notification you received. First, check your Performance Notification carefully and upload the documentation as requested. If the issue persists after submission, come back to us with this information so we can investigate and help you understand what documentation may be missing or needs correction.
Next Steps:
Check your Performance Notification for the exact deactivation reason and document requirements
Submit all requested documentation exactly as specified in the Performance Notification
If your appeal is rejected or you need further assistance, share the deactivation reason and Performance Notification details here for additional guidance
Monitor your case for any updates or additional document requests from the verification team
The community and I are here to support you.
Regards, Zyan