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"Activation Issues for Novel Food Products Despite Hundreds Already Selling on Amazon"
Good morning,
I'd like to bring to your attention a rather unusual case regarding the sale of products that are widely available on Amazon UK.
These are products containing Cordyceps and Turkey Tail mushrooms, extracted from the fruiting body, both of which are extensively sold on Amazon.
Our products have been manufactured by a certified producer who also supplies many other brands on Amazon.
It has now been over a month that our product has been blocked for containing "unapproved ingredients."
How is it possible then that there are so many ASINs identical to our products still available on Amazon?
Here is an extensive list for Cordyceps: https://www.amazon.co.uk/s?k=cordyceps+mushroom&crid=2P3BZL7NVGRWX&sprefix=cordycept%2Caps%2C105&ref=nb_sb_ss_ts-doa-p_1_9
And here is one for Turkey Tail: https://www.amazon.co.uk/s?k=turkey+tail+mushroom&ref=nb_sb_noss
How can we effectively communicate with the support team, which seems to ignore the context and always responds with automated messages?
Any advice would be greatly appreciated.
1 reply
Sarah_Amzn
Hello @Seller_FSFhaFWAUMzla
This is Sarah with Amazon.
I see that you have already created a thread regarding this topic.
Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.
I will be closing this thread as a duplicate of Inconsistent Application of Amazon Policy Regarding Turkey Tail Products
Kind regards,
Sarah.
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