I have reported a branded product that is listed as generic. I received this reply:
In order to provide you the correct resolution, we request you to provide us an elaborative description, conform did you want to update the brand name. We request you to take this extra step and provide the information needed, so that we can provide you the best solution of your query.
What am I supposed to do? My brain switched off after elaborative description, it might be the heat or the fact that I don't have a PhD, but I am puzzled by this.