Anybody know any solicitor who is experenced against Amazon
Hi
it’s awful story.
I sent two shipment to amazon FBA, one shipment lost half and one shipment received in full and 6 days later , $10000 units missing from FBA. so total lost £30k in a month.
I contacted amazon and amazon admitted they lost them so i asked for a compensation. what amazon did is ask me to provide with C88 form and refuse to pay anything without it, even for the lost in FBA centre.
I use my HK supplier who are responsible for all shipping charge and goods.that’s mean i only have invoice for the total price ( with postage and duty together).
all my goods are genuine, so there is no issue about xxxx goods.
i am willing to take amazon to court, anybody know any solicitor is good at this field?
11 replies
Seller_z6B2L9xab6HlP
If you’re a UK seller you can do this yourself online for claims of up to £100,000
First send a letter before action outlining your claim to Amazon Europe Sarl branch in London. They’re likely to completely ignore it.
After giving them a reasonable amount of time to respond (28 days?) submit the online claim. They’re likely to start negotiating shortly before the court date. Don’t forget to add on reasonable admin expenses (google: fixed costs; I think it’s limited to £100 for claims exceeding £5,000) and interest (8% + BoE base rate).
If you use a solicitor you probably won’t be able to add their fees to the claim.
Seller_amUAzjvL5uIzu
Send a Letter Before Action followed by Small Claims Court.
Use this address:
Amazon.co.uk (Trading name - USE THIS)
Amazon Europe Core Sarl (Operated by)
Amazon Services Europe Sarl (time to time operated by)
c/o The legal Department
1 Principal Place
Worship Street
London
EC2A 2FA
Seller_EJIX7rqDNQJi2
As long as you are able to make a claim yourself, I would recommend you to follow the previous advice and do so.
Because solicitors can be very expensive and often require you to send them a deposit of several thousands of pounds prior to even looking at your case.
Seller_4enRHvNRzvLeH
Thank you all for those excellent ideas.
Seller_fMsCVAHNu4txH
Amazon acknowledging they’ve received the shipment doesn’t mean that the contents were correct. Just that they’ve received ‘packages’.
If they only received half of one of the shipments, then that’s not an Amazon issue, you’d need to take it up with the shipping company / supplier.
Any verbal advice that you get from Seller support isn’t usually very reliable, if they didn’t receive half of a shipment, how could they have ‘lost’ them?
If these are from the shipment that Amazon ‘did’ receive, and you never physically saw them, were they labelled correctly?
If Amazon open your delivery boxes and the items are incorrectly labelled they can easily just get ‘lost’ in the warehousing system with no simple way to identify who they belong to.
It sounds like you’ve imported a large amount of good from a Chinese manufacturer directly to the Amazon warehouses, without any Quality Assurance in between. Playing devils-advocate… you’re laying all the blame on Amazon, but how do you know for sure that the shipments were correct?
Before you go jumping in to the legal system, you’d need to be able to reasonably prove what was actually inside any boxes that were delivered.
Seller_wqciCXuQbNS4p
Singularity, (above,) makes a sound statement. What proof do Amazon have that the goods you are claiming for actually have such a high cost value?
If you speak with your supplier, they should be able to get hold of a copy of the C88. With that, you have proof of the value of the goods imported. In theory, the figures and quantities involved should match the figures and quantities that you claim are missing.
Provide them the C88 and see where they go. If you do decide to go down the court route, they will ask you to prove the value and the key to this is the C88 form. Without it, your case is weakened and their’s strengthened.
Seller_4enRHvNRzvLeH
Amazon received my shipment fully on 22/05/2019, i can see from the option received inventory, on 24/05/2019, they transfered 50pcs to FBA centre of LCY2, then i have never seen the 50pcs again.
received amazon sell surport email 2 days ago which indicating that they are asking for a reimbursement for me, of course i must provide them with C88.
my point is that those 50 units disappeared inside their FBA centre, nothing to do with my original shipment, they should not ask for C88.
