Refund Abuse via MFN Prime Orders, 8 Months, No Resolution, and Still Ongoing
We’ve waited over eight months since reporting this issue directly to Amazon, hoping for meaningful resolution. Unfortunately, not only has the issue not been resolved it's still ongoing, with zero indication of how Amazon will refund our historical losses, which are now significant.
Let us clearly explain how this refund fraud is working, so there is no ambiguity:
The Core Fraud Explained – Dropship Refund Abuse via SFP/MFN Prime:
1. Customer A places an order on an external platform eBay, OnBuy, TikTok, etc. for a product that is significantly underpriced compared to its Amazon listing.
2. The eBay/TikTok/OnBuy seller, instead of fulfilling the order from their own stock, places an order from our Amazon Prime MFN listing using Amazon.co.uk shipping it directly to Customer A’s address.
3. As sellers enrolled in MFN Prime, we receive the order like any other:
We pack and dispatch the item using Amazon-approved Prime carriers.
The delivery is successful, timely, intact, and supported by:
GPS delivery scan
Delivery image
Proof of weight/dimensions via Carrier
4. A few days later, the buyer (the eBay/TikTok seller, who actually ordered on Amazon) claims a refund via Amazon, citing a reason such as:
“Wrong item received”
“Not as described”
“Item defective”
These are reasons classified as the seller’s responsibility.
5. Amazon issues a full refund to the buyer, but because the product is marked as non-returnable, no return is required. The item is kept, and we get no compensation. There is zero evidence of what the actual issue was (although there clearly is not)
6. When we submit a SAFE-T claim, we receive this rejection message:
“The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility.
Per our policy, items that are not returned because they are classified as non-returnable are not eligible for reimbursement, unless the reason for the returnless refund is the buyer's responsibility.”
7. Amazon asks us to check the refund reason via the “Manage Returns” page but these orders never show up there, and raising cases with Seller Support has produced zero resolution.
We’ve Tested This Ourselves:
We’ve found multiple external listings on eBay offering our product at suspiciously low prices. We placed a test order on eBay for our own product. The eBay seller ordered from our Amazon listing and we received the order in Seller Central as expected.
We fulfilled it correctly, as always, and expect that it will now be refunded in the same fraudulent way as the dozens of previous cases.
This is just one of many such orders we’ve proven with screenshots, evidence, and internal test purchases and all of this was provided to Amazon in February 2025 via escalation Case ID 10862983082 (and many more cases for the same issue).
This Is Not a One-Off It's Systematic Abuse:
• Some buyer accounts have placed 10, 20, even 30+ orders, all refunded, and still continue to place orders without being blocked.
• Delivery always confirmed. No POD issues. All evidence provided.
• Safe-T claims rejected in bulk, citing seller responsibility, without any actual investigation or buyer evidence.
• Total losses now exceed six figures, and are rising each month.
8 Months Later What’s the Plan?
We’ve raised this through:
• Selling Partner Support (dozens of cases, no resolution)
• Strategic Account Services
• Buyer Abuse Prevention team (who acknowledged the issue internally)
• Directly to Amazon leadership and Managing Director
The response to our escalation to senior leadership? We were simply referred back to the “Report Abuse” form in Seller Central.
This after 8 months of emails, Safe-T claims, phone calls, test orders, and ongoing fraud.
So we now ask here as well - as many others have:
• Why is this refund abuse still being allowed after 8 months of being reported in full detail?
• Why are Safe-T claims for non-returnable products with valid delivery proof still being rejected?
• Why are these abusive buyers still active?
• Why is there no system in place to flag or block dropship orders (e.g. unusual address formats like //, #, %, or repeat refund accounts)?
• Most importantly: When will Amazon reimburse sellers for the historical losses incurred due to these policy loopholes-even after knowing it?
We Urgently Request:
Reimbursement for historical fraudulent refunds.
Immediate action to block further abuse.
Transparency on how Safe-T claims are handled in such cases.
If other sellers are seeing similar abuse please speak up-which we know a lot of you have. This isn’t just our issue. The broader Amazon seller community deserves visibility and protection from such ongoing, well-documented fraud.
We remain hopeful this platform will finally give voice to the issue that has, so far, been acknowledged but ignored.
@Jona_Amazon@Ezra_Amazon@Julia_Amazon@Julia_Amzn@Spencer_Amazon@Roberto_Amazon@Simon_Amazon@Winston_Amazon
Refund Abuse via MFN Prime Orders, 8 Months, No Resolution, and Still Ongoing
We’ve waited over eight months since reporting this issue directly to Amazon, hoping for meaningful resolution. Unfortunately, not only has the issue not been resolved it's still ongoing, with zero indication of how Amazon will refund our historical losses, which are now significant.
Let us clearly explain how this refund fraud is working, so there is no ambiguity:
The Core Fraud Explained – Dropship Refund Abuse via SFP/MFN Prime:
1. Customer A places an order on an external platform eBay, OnBuy, TikTok, etc. for a product that is significantly underpriced compared to its Amazon listing.
2. The eBay/TikTok/OnBuy seller, instead of fulfilling the order from their own stock, places an order from our Amazon Prime MFN listing using Amazon.co.uk shipping it directly to Customer A’s address.
3. As sellers enrolled in MFN Prime, we receive the order like any other:
We pack and dispatch the item using Amazon-approved Prime carriers.
The delivery is successful, timely, intact, and supported by:
GPS delivery scan
Delivery image
Proof of weight/dimensions via Carrier
4. A few days later, the buyer (the eBay/TikTok seller, who actually ordered on Amazon) claims a refund via Amazon, citing a reason such as:
“Wrong item received”
“Not as described”
“Item defective”
These are reasons classified as the seller’s responsibility.
5. Amazon issues a full refund to the buyer, but because the product is marked as non-returnable, no return is required. The item is kept, and we get no compensation. There is zero evidence of what the actual issue was (although there clearly is not)
6. When we submit a SAFE-T claim, we receive this rejection message:
“The reason behind this decision is that the item is classified as non-returnable and the reason why the buyer requested a refund is considered the seller's responsibility.
Per our policy, items that are not returned because they are classified as non-returnable are not eligible for reimbursement, unless the reason for the returnless refund is the buyer's responsibility.”
7. Amazon asks us to check the refund reason via the “Manage Returns” page but these orders never show up there, and raising cases with Seller Support has produced zero resolution.
We’ve Tested This Ourselves:
We’ve found multiple external listings on eBay offering our product at suspiciously low prices. We placed a test order on eBay for our own product. The eBay seller ordered from our Amazon listing and we received the order in Seller Central as expected.
We fulfilled it correctly, as always, and expect that it will now be refunded in the same fraudulent way as the dozens of previous cases.
This is just one of many such orders we’ve proven with screenshots, evidence, and internal test purchases and all of this was provided to Amazon in February 2025 via escalation Case ID 10862983082 (and many more cases for the same issue).
This Is Not a One-Off It's Systematic Abuse:
• Some buyer accounts have placed 10, 20, even 30+ orders, all refunded, and still continue to place orders without being blocked.
• Delivery always confirmed. No POD issues. All evidence provided.
• Safe-T claims rejected in bulk, citing seller responsibility, without any actual investigation or buyer evidence.
• Total losses now exceed six figures, and are rising each month.
8 Months Later What’s the Plan?
We’ve raised this through:
• Selling Partner Support (dozens of cases, no resolution)
• Strategic Account Services
• Buyer Abuse Prevention team (who acknowledged the issue internally)
• Directly to Amazon leadership and Managing Director
The response to our escalation to senior leadership? We were simply referred back to the “Report Abuse” form in Seller Central.
This after 8 months of emails, Safe-T claims, phone calls, test orders, and ongoing fraud.
So we now ask here as well - as many others have:
• Why is this refund abuse still being allowed after 8 months of being reported in full detail?
• Why are Safe-T claims for non-returnable products with valid delivery proof still being rejected?
• Why are these abusive buyers still active?
• Why is there no system in place to flag or block dropship orders (e.g. unusual address formats like //, #, %, or repeat refund accounts)?
• Most importantly: When will Amazon reimburse sellers for the historical losses incurred due to these policy loopholes-even after knowing it?
We Urgently Request:
Reimbursement for historical fraudulent refunds.
Immediate action to block further abuse.
Transparency on how Safe-T claims are handled in such cases.
If other sellers are seeing similar abuse please speak up-which we know a lot of you have. This isn’t just our issue. The broader Amazon seller community deserves visibility and protection from such ongoing, well-documented fraud.
We remain hopeful this platform will finally give voice to the issue that has, so far, been acknowledged but ignored.
@Jona_Amazon@Ezra_Amazon@Julia_Amazon@Julia_Amzn@Spencer_Amazon@Roberto_Amazon@Simon_Amazon@Winston_Amazon
24 replies
Sunnie_Amazon
Hello, @Seller_Sqp7aJ8nhglPg,
I'm Sunnie from Amazon, and thank you for bringing this concerning situation to our attention.
Unfortunately, we continue to see increasingly sophisticated attempts to target our valued selling partners. We take these matters very seriously, as the security and well-being of our sellers is our top priority.
To ensure we have all the necessary information to address your concerns thoroughly, we kindly ask that you use the "Report Abuse" tool in Seller Central (help article). This will allow you to provide comprehensive details about the situation.
I want to assure you that we take these reports very seriously. While we must maintain confidentiality regarding the specifics of our investigations due to privacy policies, please know that we will conduct a thorough review and take appropriate action as needed.
We understand how challenging these situations can be for our valued sellers, and we're committed to maintaining a fair and trustworthy marketplace. Your report plays a crucial role in helping us achieve this goal.
Thank you for your patience and understanding throughout this process. We sincerely appreciate your contribution to our seller community and are here to support you. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
Sunnie
Sunnie_Amazon
Hello, @Seller_Sqp7aJ8nhglPg,
I reviewed your orders, and these were placed by different buyers. To report the buyers, please continue to use the Report Abuse tool, and the team in charge will review your submissions.
- Sunnie
Seller_sKpu5qmUj2QiW
Hi, I’m so sorry to hear about your loss. We completely understand your frustration as we are facing the same issue. We’ve raised multiple cases with Amazon, but after 9 months the problem is still ongoing and there has been no real support from their side.
Just like you mentioned, fraudulent dropshippers are selling our products on eBay and other marketplaces at very low prices. We’ve lost around £100k in the past few months because of this, and Amazon still hasn’t taken any action.
What’s even more unfair is that all our competitors in the same category who use FBA have their products listed as returnable, while ours are not, simply because we sell via FBM. It feels like Amazon is penalizing us for being FBM sellers.
We have gathered proof of these fraudulent dropshippers and shared it with Amazon, as well as highlighted the unfair difference between FBA and FBM sellers regarding the returnless category. Despite this, nothing has been resolved. It’s extremely unfair and disappointing to see no support from Amazon on such a serious issue.
Seller_yUgesCqtizIN8
Hi there, we at Trusty Pet Supplies have been abused by this since the beginning of the year with hundreds of orders being refunded. They are exactly for the same reasons you have given.
We have reported the buyers and every week challenge the decision when they are denied, however after 180 days you can no longer comment.
I have had no support whatsoever and would very much appreciate if we could join together and fight this corrupt system together.
I have all of the ID'S on the Safe T claims. But maybe Sunnie could be helpful and look into a few of ours?
I will reply to Sunnie directly to see what he is going to do to help us
Seller_9vdWGWz8QH0uZ
Hello Taki,
We are in the same situation as you.
Safe-T claims are so time consuming and have no effect on anything as these scammers are just creating new accounts every time they get stopped.
Amazon have been no help, we have probably lost tens of thousands of pounds just in 2025, who knows how much since it started.
We have actually noticed some of the scammers are placing orders from different countries to UK addressed, there must be something Amazon can do about it.
Please let me know how we can get into contact with each other
Kind Regards
