SAFE -T-Claim Seller needs to be debited to be eligible to file SAFE-T claim.

Hello @Seller_F68v7s55WcB6X

Thank you for posting your inquiry to the Forums.

To echo @Seller_DdmPiA1p1S2Wu, Is the order in which you are trying to open the SAFE-T Claim part of the prepaid returns program where the refund was issued at first scan?

For context, only refunds that are issued to customers by Amazon on your behalf are eligible for SAFE-T Claim reimbursements. You are not eligible for reimbursement if you issued refund to the customer. Orders with an A-to-z Guarantee claim are also not eligible for SAFE-T claims

For orders where you are initiating a refund for a return request, if you described and listed the item accurately but the buyer just no longer wants it or made an ordering mistake (for example, selected the wrong size or color), you may refund the item price but not refund the shipping cost.

I have included some help pages below that provide additional detail on refunds and SAFE-T Claims for your reference if needed:

Returns, refunds, cancellations, and claims

Reimbursement policy for prepaid return labels in the seller-fulfilled network

If you are still receiving that messaging when trying to open a SAFE-T Claim, please feel free to include the order ID number to this thread and I can take a look.

Regards,

Quincy_Amazon