Account deactivated- amazon callback not working
Hello all, I created my account 2 weeks ago and it has been deactivated/suspended with no apparent reason. I had appealed and submitted all the documents they need for verification. I haven’t heard back from Amazon and the callback request doesn’t work, or isn’t allowing me to make callback request.
Can someone tell me who to contact or how i can resolve my issue as after the 14th day amazon deadline my account can be permanently deactivated.
Please help. thanks
0 replies
Seller_7VbclcPFFRTnc
All new accounts on opening seem to now be deactivated with a 'reactivate ’ button to press where you then upload your documents
Did you sign up as an individual (private seller) or a business and what docs did you upload ?
Seller_ejwc84JNL5Uk6
Verification is currently taking 3-4 months for business accounts. Where do you get 14 days before deactivation from? Amazon must have sent you something?
Seller_f5cnodyVjLD4S
This account you are posting from, is at least 6 weeks old, did you start a second one that has been deactivated?
Seller_CGAKsUe18SNu2
Im in the same position after about 10years of selling my own book on amazon
Seller_CGAKsUe18SNu2
i post 1st class letter from post office i sell only 1 item a book
Seller_WlXNC2ZzswiSC
sorry for the confusion so account opened, automatically closed a week or so after requesting documents, which were already provided upon setting up. Even the strike off removal letter was provided.
I haven’t received any mail regarding as to why it has been deactivated, i was asked to just provide the requested documents (which were all provided upon setting up)
1 -Account opened
2- Automatically closed requesting documents ? yes a little while after.
Documents rejected due to strike off ? No because strike off is suspended, there is no strike off.
You appealed with strike off removal letter - yes along with more documents
Have you heard anything since ? Nope
Does that sound right ? ^
