UK account validation triggered after address update
Hello,
My UK seller account had previously been suspended due to a verification issue.
Recently, I updated my address information through my Canada seller account. When I entered my new address, I noticed that this automatically triggered a new validation process for my UK account as well.
The address verification was completed and approved very quickly for my Canada and Mexico accounts. However, my UK account is still showing “We are validating your information.”
Amazon states that the review can take up to 10 working days, and this period will end on Wednesday, September 16. I have not received any request for additional documents or information.
Has anyone experienced a similar situation with their UK account? What usually happens when the 10-working-day period ends? If the information is approved, could this validation also help resolve the previous verification-related suspension, or are these handled as separate processes?
Any guidance from sellers who have experienced this would be greatly appreciated.
Thank you.
UK account validation triggered after address update
Hello,
My UK seller account had previously been suspended due to a verification issue.
Recently, I updated my address information through my Canada seller account. When I entered my new address, I noticed that this automatically triggered a new validation process for my UK account as well.
The address verification was completed and approved very quickly for my Canada and Mexico accounts. However, my UK account is still showing “We are validating your information.”
Amazon states that the review can take up to 10 working days, and this period will end on Wednesday, September 16. I have not received any request for additional documents or information.
Has anyone experienced a similar situation with their UK account? What usually happens when the 10-working-day period ends? If the information is approved, could this validation also help resolve the previous verification-related suspension, or are these handled as separate processes?
Any guidance from sellers who have experienced this would be greatly appreciated.
Thank you.
6 replies
Seller_iGyQyBSEEXuMg
@Julia_Amzn @Simon_Amazon @Winston_Amazon
Could one of you please review my situation and advise whether the ongoing UK validation can be escalated? My UK account remains suspended, so I would greatly appreciate any assistance in completing the verification as soon as possible. Thank you.
Seller_iGyQyBSEEXuMg
@Lex_Amazon
The stated 10-working-day validation period has now passed, but my UK account is still showing “We are validating your information.” I have not received any request for additional documents or information.
I have now opened a Seller Support case regarding this issue.
Case ID: 13273948332
Could you please review the case and help escalate the pending validation to the relevant verification team?
Thank you for your assistance.
