Edit Listing, Issues?
Go to Edit a listing, make a change, then it validates, you click on Save and Finish.
Usually that says 'done' and you wait 15mins or more and chek, and the changes may be made.
BUT, now, it is not saying 'done' and just goes back to Save and Finish - showing the listing page still
Others having the same problem?
@Spencer_Amazon
Case: 11952485682
Edit Listing, Issues?
Go to Edit a listing, make a change, then it validates, you click on Save and Finish.
Usually that says 'done' and you wait 15mins or more and chek, and the changes may be made.
BUT, now, it is not saying 'done' and just goes back to Save and Finish - showing the listing page still
Others having the same problem?
@Spencer_Amazon
Case: 11952485682
21 replies
Seller_ZVAz3d5lZuGid
I do sometimes find you need to click on Save and Finish a couple of times, and going back too quickly the change hasn't sometimes happened - can take a while.
Seller_RAXEWLxQ2dbmN
Something has obviously gone wrong.
As you say, after pressing 'Save and Finish' the usual confirmation no longer appears. The edits do seem to be going through but it does not inspire confidence..
More generally, editing inventory has been incredibly slow since the last major update (a year or so ago?)..
Even opening the inventory list is slow and the whole page does not load at once.
It feels like the data is being sent back and forth to and from a laggy server on the other side of the world.
Seller_RAXEWLxQ2dbmN
It's still not sorted (I'm using Firefox).
I think the updates are going through but the lack of confirmation is not good.
Seller_AlYpsVHv0gj21
I contacted Seller support and after a tortuous journey I eventually received this reply
I have reviewed and found that currently there is no such error, please clear cache, cookies & history and use the Firefox browser (recommended) and confirm id still the same issue persistes
Apart from finding out that Vishnu does not know how to spell "persists" I'm not certain I am any further forward.
Is he saying we have to use Firefox.?
I've never cleared cache, cookies & history . Is it something complicated and is it likely to affect other things on my computer?
@Indy_Amazon
Seller_AlYpsVHv0gj21
The button now appears to be working.
I am extremely disappointed that amazon did not tell us about the problem in the first place and now have not told us that it is fixed.
Seller_RAXEWLxQ2dbmN
Save and Finish is being glitchy again.
The confirmation is missing...
Kai_Amazon
Hi @Seller_IQo80d99W2DzP,
Thank you for reaching out to us. I have reviewed your case. To help us investigate the issue more thoroughly, could you share a screenshot of the specific page where the issue occurs with seller support?
This will enable us to better understand the situation and work toward resolving it promptly.
Best,
Kai
