Wrong FBA Fees
Ive recently changed the measurements of one of my top selling ASINs to be able to fit my exact FBA fees bracket. Its a fixed cardbourd box that is a 2cm short on every side and 0.5cm short on the height side of the maximum bracket. I've been banging my head tirelessly with Amazons 'robotic' customer serivive to explain to someone that the measurements are 100% WRONG, but as always, they send a sorry, a thank you and a ridiculously automated message, meaning nothing! After some time, they accepted my request to share measurements from their warehouse so i can see too what is it that their seeing so different. I have been told in the past by a fellow Amazon seller that Amazon measure each and every unit and the biggest one they find they tend to cling on to be it even 1/1000. No idea if thats true but based on the 'biggest' theory look at the images i was shared by them. My size tier should be 33x22x2.5 at max with a cost of £1.87. I dont understand how they can me measuring SO irrespondibly and cutting fees that they have zero rights to, and the best bit, theyre not ready to look at their own stupid image and measurements and see how the box has been lifted. Can anyone explain what i should do, we're being charged £2.40 per month, on an item that well about 400 units/pm. The only wrong dimension is the height. I'm really fed up and would appreciate some things other sellers have done that have worked out.
p.s before someones suggests calling, i tried calling, a really rude, half-asleep man called John said they cant do anything on call i have to wait for Amazon to respond in the chat, i explained the urgency and he said; have a great day and ending the call! I wouldnt doubt there all as careless customer service based on how ive been treated in teh last few weeks. Ridiculous.
18 replies
Seller_ZVAz3d5lZuGid
Goodness, it is so obvious that that image is showing the wrong dimension !!
Julia_Amzn
Hello @Seller_UVl1UM7k7ESVq, thank you for reaching out. Can you share the case ID you raised with Seller Support? Thanks!
Seller_UVl1UM7k7ESVq
The dimensions are meant to be 31x31x2cm .Main issue is the height. If you can access the case, you'll see ive attached images of all 3 dimensions for proof..truthfully
Seller_UVl1UM7k7ESVq
Any update pls? Ive recieving automated messages on how my packaging is in plastic and that being the reason for the neglection, like seriouldluy, ive tell them in every email its a cardbourd box and they shared an image that its a cardbourd box but with every new day we return to square 1
Seller_UVl1UM7k7ESVq
@Julia_AmznI would like a responce, pls....
Julia_Amzn
Hello @Seller_UVl1UM7k7ESVq, I apologize for the delayed response. I will address your case, but I think there is a mistake here. Did you mean 31x22x2 cm?
Seller_UVl1UM7k7ESVq
yes is did, sorry about that, 31x22x2cm, our main issue is the 2cm height that Amazon takes to 3-4cm and moves us to the next tier. As your on it, other child ASINS from this parent are also suffering a higher FBA fees, ive shared it in this case.
ID 10933825572
Could you kindly follow them up as this is taking way too long.
Julia_Amzn
Hello @Seller_UVl1UM7k7ESVq, please keep me updated on the progress of the new case my colleagues opened.
Best, Julia.
Seller_UVl1UM7k7ESVq
Its absolutely ridiculous, ive been on this case for 2 months now !!! Why are you guys so careless, Im losing about £500 a month and being pushed round like im begging for money, rather that showing you how i'm owed money taken incorrectly from my company. Latest update is that 2days ago someone confirmed our height is 2cm, then i questioned about the reimburesment and this new agent comes along and says' oh by the way, you're height is still 3.9cm. Im so so so fed up of chasing Amazon, every time theres a new {inappropriate content removed, moderator edit} with a new story. if this is you customer service and work ethics then i must say, i receive better customer service at my local Poundstore.
If you can help with this case and quick i'd be grateful otherwise i'll have to take the legal help, as this is stealing money coz you guys cant use a measuring tape.
Seller_lkvgNv87xl07F
I had this problem, some of the product sizes were incredible, and what's more some weighed significantly less, and some a lot more.
I cleared my FBA inventory, and then sent 1 item in (raising the price so it wouldn't sell), and asked for a remeasure. And AGAIN....someone did not do their job, and the measurements were still correct. However, before sending in the item I took photos of all dimensions, and a photo of the weight on the scales. So I appealed, using the photos as support, item was then remeasured, and only then were accurate dimensions recorded.
On low value items, the cost of jumping from one shipping bracket to another takes all your profit away.
