Seller profile Delivery performance metrics
My ‘Delivery Performance’ in ‘Seller profile’ has been incorrect since August, showing ‘No Orders’ and ‘No Shipments’.
I’ve had a case open with CS since then, with no progress.
This is very important as not only does it show customers that you are an active successful business but I have started the process of selling the business, and at the moment it looks like we are not selling anything!
I thought it was just me but I notice that every seller I try has the same problem.
Is this a known ongoing glitch?
Please check you own!
Cheers,
Dave.
36 replies
Seller_DTufFoxJuMU0M
I have honestly never seen a delivery performance section that isn’t in my own seller account which buyers have no access to
Where are you finding it?
Seller_7VbclcPFFRTnc
you mean you haven’t received any feedback ?
Seller_DTufFoxJuMU0M
Feedback - I’ve had 15 in the last 30 days from just shy of 1,000 orders.
This isn’t ebay, most customers won’t leave feedback or reviews, don’t get hung up on it
Seller_DTufFoxJuMU0M
Maybe its something new and somehow GSO has stumbled across it before its live, which would explain why its not working correctly.
Not sure I want my competitors to know how many orders I’m posting out each month though…
Seller_DTufFoxJuMU0M
Strange, thats now what I see, windows 10 desktop using Chrome brower,
I see what you see except that box is just not there, it goes straight from the stars and feedback rating to the paragraph under the box.
The only difference I can see is that you are using business Amazon, I don’t as I got fed up changing emails all the time and logging myself out of my seller account. I’ll check in a minute
Seller_DTufFoxJuMU0M
Yeah I just logged into my business account and it shows on everyone, but like you say everyone’s says no orders even mine.
Seller_bhSWqoVh7Pn98
It is ONLY for Business Buyer Accounts, but was very useful information when choosing a Seller.
Yes, ours is the same, showing as no sales, in the last 30 days, etc. which must put off Business Buyers.
I have raised with SS twice, and they do nothing of course about it, other than log a case. The last Case was: 7506180582 and it still shows status: Pending Amazon Action . They replied last: Amazon
Nov 28, 2021 10:55 AM
Hello from Amazon Selling Partner Support.
I understand that you are contacting us with regard to your Seller Information page as seen by a Business Buyer.
At the moment, we are working with our internal team to reach a resolution on your case.
While we don’t currently have an update, we will follow up with you as soon as additional information is available.
Thank you for selling with Amazon.
Jayne S
Amazon.co.uk Seller Support
Seller_yvRguI2cn3c9B
We also have no sales according to the delivery performance, but I think this is just another Amazon idea that went to pot. Complete waste of real estate on the seller page.
Seller_HRqC7Eq5Rjcr4
It did used to work back in 2018 I remember posting about it…
Unfortunately the screen shots I posted don’t seem to be there. If memory serves it also used to show your average response time to messages. As mentioned above only to business accounts.
