Policy Compliance Healthy，but still account is deactivated, submitted cases never help
My UK account is deactivated 12 days ago, that makes all my other accounts are deactivated, I never sell on UK account, and I was requered to provide documents for KYC, the KYC has been completed, but yet my accout is still deactivated, the account status is always: Our evaluation is in progress....
I mainly sell on the US state, but now my business is stopped, all of my other accounts are deactivated, US, CA, AU, JP,,,,,
I submitted cases on US account, they ask me to solve the UK account first, but the account status is always: Our evaluation is in progress.... I can do nothing now.
Anybody can help me? please
Policy Compliance Healthy，but still account is deactivated, submitted cases never help
My UK account is deactivated 12 days ago, that makes all my other accounts are deactivated, I never sell on UK account, and I was requered to provide documents for KYC, the KYC has been completed, but yet my accout is still deactivated, the account status is always: Our evaluation is in progress....
I mainly sell on the US state, but now my business is stopped, all of my other accounts are deactivated, US, CA, AU, JP,,,,,
I submitted cases on US account, they ask me to solve the UK account first, but the account status is always: Our evaluation is in progress.... I can do nothing now.
Anybody can help me? please
6 replies
Seller_4a0oIdxCQOV10
May I know how it is going on? If you click the "review sumbission", what does it display?
Emet_Amazon
Hello @Seller_63TNMj9yRmgJG,
Thank you for posting your concerns with your account deactivation.
As mentioned this was related to a KYC verification, however you stated that you never sell in the UK, regardless of that you advised that you still completed your verification but were never reinstated and on top of everything the UK is now impacting all of your other regions.
Regarding the "in-progress" situation, have you created a case where you received confirmation of their on going review, if so please share your case ID here so I can look further into your situation. Due to my limited visibility into your account and info, sharing this helps with gathering info from the appropriate teams or reporting issues to be reviewed further.
Based off the response you received in the US, it would appear the US stores were deactivated for a violation of the code of conduct: multiple accounts policy. Typically this comes to pass when any of your stores are deactivated, it will cascade to all remaining stores until the original issue is addressed. The positive here, once the UK store is reinstated, you should be able to acknowledge your UK accounts reactivation in the other stores to resolve the code of conduct violation.
I appreciate any additional information you can share on the matter and look forward to your response. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
