Amazon recommended packing method error
I can see there is a locked thread 3 months ago with the same error I am getting, it seems there has been no resolution to the software issue.
I tried splitting my shipment into 4 groups to get a packing discount a couple of weeks ago - kept getting "1 Error- this item must be removed". Seller support were obviously no help - the usual, try a different browser etc. I gave up and packed it into one box as usual which worked fine, clearly no problem with my packed items. Annoying though, for the extra time I had spent separating the contents.
Last week I gave splitting the shipment another go and no problem at all.
Today I'm back to the same error - this item must be removed. Which item??? There is no clue. Again I have wasted time splitting the contents.
@Spencer_AmazonI can see you were looking into other cases a couple of months ago - any ideas?
Anybody else managed to solve this issue?
9 replies
Seller_ZB8DVptFp6bVX
Also having the same issue.
"1 Error This item must be removed."
Have a case open with the internal team. Been over a week without an update.
Works fine with the usual "Standard Packing method". Just will not work with the "Amazon Recommended Packing Method".
I've tried everything I can think of to try make it work.
Must be a fundamental issue with the workflow.
@Spencer_Amazon Can you look in to this further please?
Original Thread (3 months ago):
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/53edaa90-bf59-47b0-a7f2-e1f8d133748f?postId=53edaa90-bf59-47b0-a7f2-e1f8d133748f
Seller_i38MVIJDH23AY
I had problems with this previously where the discount being offered was zero. They seem to have fixed that now.
I tried this with a couple of shipments this week and it seems to work.
Do you know how the discounts gets paid? I have tried to ask seller support but they seem totally unaware of the process.
I have looked at the Seller Benefits page but there is nothing there yet.
Julia_Amzn
Hello @Seller_RkdWF0kenv334 and other sellers participating in this discussion,
Thank you for addressing this. Would you be willing to share case IDs and screenshots of the error(s) you are seeing? I can also reach out to you via direct message.
Thank you, Julia.
