Account Suspended due to section 3
Hi All
I got an email that my account has been de-activated because of the section 03 and here is the issue:
"You have been found to be related to an account beginning with Mdn Enterprises.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”"
CAN SOMONE PLEASE HELP ME WITH THIS??? which information should I provide to them??? I mean how can I prove that I only have one account account
55 replies
Seller_esvgLzKXw2YAl
I think that your about the 4th one of these I’ve seen over the last few days.
It is beginning to look like there is some of glitch happening on the systems.
Assuming of course that you haven’t started to open another account etc? Or on another Amazon site?
You have a USA account?
Seller_DROodOAYHftnc
Yes, as Neil said there have been several others reported the same thing.
It does seem as though there could be a glitch.
Here are a couple of them that I could find:
Seller_moREKzVfDox12
Offcourse the USA account is also mine…So these are the marketplaces that I have active in my Amazon seller account.
I was mainly using UK and USA.
Now Amazon is asking me for this: “” To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”
DOES IT MAKE SENSE TO ANYONE???
How can I provide evidence that I never created any other account???
This is similar like “Proof that you’re not human” lol…I can proof myself that I am human but how can answer this ridiculous question???
I mean what should i do?
1 - Should I submit an oath to the Amazo that I never owned any other account?
2 - Should I provide them all my Internet history from day I started using it?
I have provided all the dociments / Proofs that I used to submit while account creation and asked them please rematch all these with my current account and all other accounts. Reinstate the account that matches the documents and I am not responsible for all others.
Seller_moREKzVfDox12
Seller_moREKzVfDox12
Is there any contact number to call Amazon uk support???
Its been more then two weeks I am trying to reolve the issue…I trying to contact support but no one seems to interested in resolving the issue…
1 - There is no such way to talk support when account is deactivated
2 - No phone number to call support
3 - No Email address
5 - No live chat
The only thing that I can fo it to “submit” “evidence” but what evidence???
No one is going to explain or discuss…
Such a pathetic, uselss, un trained and non serious staff Amazon has…or its the Amazon policy to not entertain the issue…all they want to follow the policy and pay all the fee but when there is an issue then no one is going to resolve the issue and no one will be interested to even hear the issue…
Seller_moREKzVfDox12
One day Amazon will send you an email that we have deactivated your account: “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”
But what account they have found related…no one knows, What kind of evidance they’re asking for?? what needs to be submitted??? whom to discuss the issue,no one is going to answer all the questions
Maja_Amazon
Hi @Mdn_Enterprises! I am transferring your thread to Account Health Category for better assistance.
Regards,
Maja
Seller_yk3kzHpjMMa4B
Hi @Mdn_Enterprises ,
I am Mary from Amazon, here to assist you.
Thank you @JillyB1, @NEil and @Smiley_Guy for your inputs.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in POA and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy pages to understand how you can address these violations: https://sellercentral.amazon.com/learn/courses?moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Seller_moREKzVfDox12
@Mary_Amazon
I have no other account except this one, all other account with in the name of “MDN Enterprises” are not mine neither i am anyhow associated with it.
Now Amazon is asking me for provide proof that I dont have any other account so how can i provide the proof that I dont have any other account.
Now please tell me how I can provide such proof that I have’t created any other account??
Account Suspended due to section 3
Hi All
I got an email that my account has been de-activated because of the section 03 and here is the issue:
"You have been found to be related to an account beginning with Mdn Enterprises.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”"
CAN SOMONE PLEASE HELP ME WITH THIS??? which information should I provide to them??? I mean how can I prove that I only have one account account
Account Suspended due to section 3
Hi All
I got an email that my account has been de-activated because of the section 03 and here is the issue:
"You have been found to be related to an account beginning with Mdn Enterprises.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”"
CAN SOMONE PLEASE HELP ME WITH THIS??? which information should I provide to them??? I mean how can I prove that I only have one account account
55 replies
55 replies
Seller_esvgLzKXw2YAl
I think that your about the 4th one of these I’ve seen over the last few days.
It is beginning to look like there is some of glitch happening on the systems.
Assuming of course that you haven’t started to open another account etc? Or on another Amazon site?
You have a USA account?
Seller_DROodOAYHftnc
Yes, as Neil said there have been several others reported the same thing.
It does seem as though there could be a glitch.
Here are a couple of them that I could find:
Seller_moREKzVfDox12
Offcourse the USA account is also mine…So these are the marketplaces that I have active in my Amazon seller account.
I was mainly using UK and USA.
Now Amazon is asking me for this: “” To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”
DOES IT MAKE SENSE TO ANYONE???
How can I provide evidence that I never created any other account???
This is similar like “Proof that you’re not human” lol…I can proof myself that I am human but how can answer this ridiculous question???
I mean what should i do?
1 - Should I submit an oath to the Amazo that I never owned any other account?
2 - Should I provide them all my Internet history from day I started using it?
I have provided all the dociments / Proofs that I used to submit while account creation and asked them please rematch all these with my current account and all other accounts. Reinstate the account that matches the documents and I am not responsible for all others.
Seller_moREKzVfDox12
Seller_moREKzVfDox12
Is there any contact number to call Amazon uk support???
Its been more then two weeks I am trying to reolve the issue…I trying to contact support but no one seems to interested in resolving the issue…
1 - There is no such way to talk support when account is deactivated
2 - No phone number to call support
3 - No Email address
5 - No live chat
The only thing that I can fo it to “submit” “evidence” but what evidence???
No one is going to explain or discuss…
Such a pathetic, uselss, un trained and non serious staff Amazon has…or its the Amazon policy to not entertain the issue…all they want to follow the policy and pay all the fee but when there is an issue then no one is going to resolve the issue and no one will be interested to even hear the issue…
Seller_moREKzVfDox12
One day Amazon will send you an email that we have deactivated your account: “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”
But what account they have found related…no one knows, What kind of evidance they’re asking for?? what needs to be submitted??? whom to discuss the issue,no one is going to answer all the questions
Maja_Amazon
Hi @Mdn_Enterprises! I am transferring your thread to Account Health Category for better assistance.
Regards,
Maja
Seller_yk3kzHpjMMa4B
Hi @Mdn_Enterprises ,
I am Mary from Amazon, here to assist you.
Thank you @JillyB1, @NEil and @Smiley_Guy for your inputs.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in POA and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy pages to understand how you can address these violations: https://sellercentral.amazon.com/learn/courses?moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Seller_moREKzVfDox12
@Mary_Amazon
I have no other account except this one, all other account with in the name of “MDN Enterprises” are not mine neither i am anyhow associated with it.
Now Amazon is asking me for provide proof that I dont have any other account so how can i provide the proof that I dont have any other account.
Now please tell me how I can provide such proof that I have’t created any other account??
Seller_esvgLzKXw2YAl
I think that your about the 4th one of these I’ve seen over the last few days.
It is beginning to look like there is some of glitch happening on the systems.
Assuming of course that you haven’t started to open another account etc? Or on another Amazon site?
You have a USA account?
Seller_esvgLzKXw2YAl
I think that your about the 4th one of these I’ve seen over the last few days.
It is beginning to look like there is some of glitch happening on the systems.
Assuming of course that you haven’t started to open another account etc? Or on another Amazon site?
You have a USA account?
Seller_DROodOAYHftnc
Yes, as Neil said there have been several others reported the same thing.
It does seem as though there could be a glitch.
Here are a couple of them that I could find:
Seller_DROodOAYHftnc
Yes, as Neil said there have been several others reported the same thing.
It does seem as though there could be a glitch.
Here are a couple of them that I could find:
Seller_moREKzVfDox12
Offcourse the USA account is also mine…So these are the marketplaces that I have active in my Amazon seller account.
I was mainly using UK and USA.
Now Amazon is asking me for this: “” To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”
DOES IT MAKE SENSE TO ANYONE???
How can I provide evidence that I never created any other account???
This is similar like “Proof that you’re not human” lol…I can proof myself that I am human but how can answer this ridiculous question???
I mean what should i do?
1 - Should I submit an oath to the Amazo that I never owned any other account?
2 - Should I provide them all my Internet history from day I started using it?
I have provided all the dociments / Proofs that I used to submit while account creation and asked them please rematch all these with my current account and all other accounts. Reinstate the account that matches the documents and I am not responsible for all others.
Seller_moREKzVfDox12
Offcourse the USA account is also mine…So these are the marketplaces that I have active in my Amazon seller account.
I was mainly using UK and USA.
Now Amazon is asking me for this: “” To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated. “”
DOES IT MAKE SENSE TO ANYONE???
How can I provide evidence that I never created any other account???
This is similar like “Proof that you’re not human” lol…I can proof myself that I am human but how can answer this ridiculous question???
I mean what should i do?
1 - Should I submit an oath to the Amazo that I never owned any other account?
2 - Should I provide them all my Internet history from day I started using it?
I have provided all the dociments / Proofs that I used to submit while account creation and asked them please rematch all these with my current account and all other accounts. Reinstate the account that matches the documents and I am not responsible for all others.
Seller_moREKzVfDox12
Seller_moREKzVfDox12
Seller_moREKzVfDox12
Is there any contact number to call Amazon uk support???
Its been more then two weeks I am trying to reolve the issue…I trying to contact support but no one seems to interested in resolving the issue…
1 - There is no such way to talk support when account is deactivated
2 - No phone number to call support
3 - No Email address
5 - No live chat
The only thing that I can fo it to “submit” “evidence” but what evidence???
No one is going to explain or discuss…
Such a pathetic, uselss, un trained and non serious staff Amazon has…or its the Amazon policy to not entertain the issue…all they want to follow the policy and pay all the fee but when there is an issue then no one is going to resolve the issue and no one will be interested to even hear the issue…
Seller_moREKzVfDox12
Is there any contact number to call Amazon uk support???
Its been more then two weeks I am trying to reolve the issue…I trying to contact support but no one seems to interested in resolving the issue…
1 - There is no such way to talk support when account is deactivated
2 - No phone number to call support
3 - No Email address
5 - No live chat
The only thing that I can fo it to “submit” “evidence” but what evidence???
No one is going to explain or discuss…
Such a pathetic, uselss, un trained and non serious staff Amazon has…or its the Amazon policy to not entertain the issue…all they want to follow the policy and pay all the fee but when there is an issue then no one is going to resolve the issue and no one will be interested to even hear the issue…
Seller_moREKzVfDox12
One day Amazon will send you an email that we have deactivated your account: “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”
But what account they have found related…no one knows, What kind of evidance they’re asking for?? what needs to be submitted??? whom to discuss the issue,no one is going to answer all the questions
Seller_moREKzVfDox12
One day Amazon will send you an email that we have deactivated your account: “To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.”
But what account they have found related…no one knows, What kind of evidance they’re asking for?? what needs to be submitted??? whom to discuss the issue,no one is going to answer all the questions
Maja_Amazon
Hi @Mdn_Enterprises! I am transferring your thread to Account Health Category for better assistance.
Regards,
Maja
Maja_Amazon
Hi @Mdn_Enterprises! I am transferring your thread to Account Health Category for better assistance.
Regards,
Maja
Seller_yk3kzHpjMMa4B
Hi @Mdn_Enterprises ,
I am Mary from Amazon, here to assist you.
Thank you @JillyB1, @NEil and @Smiley_Guy for your inputs.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in POA and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy pages to understand how you can address these violations: https://sellercentral.amazon.com/learn/courses?moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Seller_yk3kzHpjMMa4B
Hi @Mdn_Enterprises ,
I am Mary from Amazon, here to assist you.
Thank you @JillyB1, @NEil and @Smiley_Guy for your inputs.
With all the above information that you have posted I understand that you need help in getting your account reactivated. It seems like your account has been deactivated as the team has identified that it is linked to another account. There can be multiple reasons for your account being linked to another account.
In this case I would recommend you to first try to have a deep dive research from your end to identify how your account might have got linked.
Firstly, please identify the relation between your account and primary account by following the below mentioned steps:
• Verify with your staff, colleagues, friends, relatives and vendors.
• If you have used any third-party services to manage your account, confirm with them if the related account belongs to them or if they have anytime managed it.
• If you have used any open Wi-Fi to operate your amazon account.
After identifying the relation between both the accounts, follow below mentioned steps:
• If the relation is through staff or colleagues, provide any proof of documents like appointment letter or termination letter or relieving letter.
• If the relation is through family members or friends, explain the situation clearly on appeal with supporting documents.
• If the relation is through a third-party service, explain in POA and submit supporting documents like contract document, contract termination document, invoices of transactions between you and the third-party.
You can also view our policy pages to understand how you can address these violations: https://sellercentral.amazon.com/learn/courses?moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&ref_=su_refined_search&modLanguage=English&videoPlayer=youtube
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
Seller_moREKzVfDox12
@Mary_Amazon
I have no other account except this one, all other account with in the name of “MDN Enterprises” are not mine neither i am anyhow associated with it.
Now Amazon is asking me for provide proof that I dont have any other account so how can i provide the proof that I dont have any other account.
Now please tell me how I can provide such proof that I have’t created any other account??
Seller_moREKzVfDox12
@Mary_Amazon
I have no other account except this one, all other account with in the name of “MDN Enterprises” are not mine neither i am anyhow associated with it.
Now Amazon is asking me for provide proof that I dont have any other account so how can i provide the proof that I dont have any other account.
Now please tell me how I can provide such proof that I have’t created any other account??
