Deactivated
hi,
My UK seller account has been activated because my “other account” has violated many policies. Now I don’t know of any other account, I have only created and used one account the whole time. I tried contacting support to get more information but of course nothing happens, I don’t get a response and am just told I need to reactivate. I have other international stores under the same name, but they are all in holiday mode and I do not use them. I’m not sure if this “other” account is my international accounts or not. And if it is, which store is it specifically? I just want more information in general about my deactivation.
Seller_k2X0L9mVRT0pW
Go into each of your other marketplaces and check each one for Performance Notifications
Seller_ZJhFeE3tNKzfh
As above - amazon will only ever give you the bare minimum of information.
It is likely to be another store (either a European one or US/Australia etc if you have those)
You will need to go into each store and check for any notifications.
Amazon also posted this the other day which is really useful. I mean, it would help if amazon didn't add me automatically and all my SKUs to international stores when they set them up, but hey ho. I look forward to getting added to Amazon.ie automatically next year.
Seller_fNHodZr6pdU2A
yeah it turned out to be a US store. I have to now verify my identity but I’m not a US citizen or anything. Does that matter when verifying my identity ?
Seller_ePBXDYYqR26zq
I had the same thing. They deactivated my U.K account because I had to verify my U.S account which I don't use. I had to do the verification interview which then reactivated my U.S account, then had to reactivate my U.K account. Nothing to do with with being a U.S citizen just use your British documents and tell them you don't sell on the U.S market.
Spencer_Amazon
Hello @Seller_fNHodZr6pdU2A,
I am Spencer with Amazon.
I checked with our partner team and was told that your account has been reactivated.
An email was sent to you earlier today.
Regards, Spencer
Seller_0dTgHqsOzVMPj
@Spencer_Amazonplease i need assistance with the same issue?
Kind Regards,
Seller_GnfwUNu4kP47c
you should have a notification in your US market place about what to do next..
Spencer_Amazon
Hello @Seller_0dTgHqsOzVMPj,
Do you have a case ID you can share with me?
I gladly look into it.
Regards, Spencer
