Trademark Violation but is My Trademark
I received a possibly incorrect complaint from another company stating that I was using their trademark, but my trademark is duly registered.
After Amazon's request, I duly sent my trademark registration to Amazon but 10 days have passed and Amazon still hasn't responded to me, but in the meantime that ASIN item has been suspended in my company market.
I repeat, I have sent all the UK and US documentation of my successful registration of my Trdamerk!
I wanted to ask if this has ever happened to anyone? and what are Amazon's response times? Is it possible that it takes so long to check the regular documents?
Thanks for anyone who wants to give me a kind reply.
Seller_ZQyopdiwkUHOZ
Have you checked to see what the Trademark is that the other company used to make the complaint?
I've seen complaints being upheld by Amazon when the trademark was for a different product class to the product being complained about. If that's the case, you should be able to highlight to the Account Health Team that your trademark and theirs are for different product classes, and so you're not in violation.
Julia_Amzn
Hello @Seller_nXNgFfqJXy5yj,
Thank you for reaching out!
I would like to follow up and see if there are any updates on your case.
Cheers,
Julia.
Julia_Amzn
Hi @Seller_nXNgFfqJXy5yj,
Just a quick update: the appropriate team is analyzing your case at this time. I will get back to you once I have more details.
Best,
Julia.
Seller_nXNgFfqJXy5yj
Hi @Julia_Amzn,
Thank you for your kind reply, I'll wait to hear from you.
Regard,
BJL
Julia_Amzn
Thanks @Seller_nXNgFfqJXy5yj!
I will be on holidays next week, but one of my colleagues will keep you updated.
Talk to you soon!
Julia.
Seller_nXNgFfqJXy5yj
@Julia_Amzn
I hope to resolve it within 10 days or I will recall the product or it will be destroyed, incredible..
Seller_nXNgFfqJXy5yj
@Julia_Amzn nothing ?
Julia_Amzn
Hi @Seller_nXNgFfqJXy5yj,
I am still waiting for the response. I will do my best to speed things up.
Seller_nXNgFfqJXy5yj
@Julia_Amzn ok i wait
Seller_nXNgFfqJXy5yj
@Julia_Amzn abandoned in the void
Simon_Amazon
Hello @Seller_nXNgFfqJXy5yj,
Here Simon from Amazon.
I wanted to assure you that we have not forgotten about you. We are following up on the issue and hope to provide feedback as soon as possible.
Best,
Simon
Seller_nXNgFfqJXy5yj
@Simon_Amazonthank you
Seller_nXNgFfqJXy5yj
@Julia_Amzn Yes I was given the answer to provide proof and documents but the brand is mine and I have attached the English certification
