I received a possibly incorrect complaint from another company stating that I was using their trademark, but my trademark is duly registered.
After Amazon's request, I duly sent my trademark registration to Amazon but 10 days have passed and Amazon still hasn't responded to me, but in the meantime that ASIN item has been suspended in my company market.
I repeat, I have sent all the UK and US documentation of my successful registration of my Trdamerk!
I wanted to ask if this has ever happened to anyone? and what are Amazon's response times? Is it possible that it takes so long to check the regular documents?
Thanks for anyone who wants to give me a kind reply.
Have you checked to see what the Trademark is that the other company used to make the complaint?
I've seen complaints being upheld by Amazon when the trademark was for a different product class to the product being complained about. If that's the case, you should be able to highlight to the Account Health Team that your trademark and theirs are for different product classes, and so you're not in violation.
Hello @Seller_nXNgFfqJXy5yj,
Thank you for reaching out!
I would like to follow up and see if there are any updates on your case.
Cheers,
Julia.
@Simon_Amazonthank you
@Julia_Amzn Yes I was given the answer to provide proof and documents but the brand is mine and I have attached the English certification
@Simon_Amazon Yes I was given the answer to provide proof and documents but the brand is mine and I have attached the English certification
@Simon_Amazon
{moderator edit, personal data removed}
Hello @Seller_nXNgFfqJXy5yj,
The team has reviewed your case and sent you a communication.
Kind regards,
Julia.
@Julia_Amzn There is no way. I always continue to send the documentation for my registration, and they always keep asking for it. They tell me that it is not acceptable and to send new documents, but more than the registration document of the trademark for my company, what should I do?