Amazon declining my ungating applications
I have spent the last 2 days trying to get ungated without success with suppliers known to Amazon and which I have used to ungate other products. I keep being told the documentation I provided might have been tampered with and to provide a different document. The suppliers are perplexed, they have asked me to share their emails for Amazon to contact them. Amazon is not bothering to contact them and just continues to decline my applications with speed and without doing any verification with the suppliers, including one that is owned by Amazon! I am honestly at a loss about this and ask for @Dougal_Amazon@Julia_Amazon @Julia_Amzn @CR_Amazon@Ange_Amazon to help look into these cases 11650723162 and 11653516942 please.
Amazon declining my ungating applications
I have spent the last 2 days trying to get ungated without success with suppliers known to Amazon and which I have used to ungate other products. I keep being told the documentation I provided might have been tampered with and to provide a different document. The suppliers are perplexed, they have asked me to share their emails for Amazon to contact them. Amazon is not bothering to contact them and just continues to decline my applications with speed and without doing any verification with the suppliers, including one that is owned by Amazon! I am honestly at a loss about this and ask for @Dougal_Amazon@Julia_Amazon @Julia_Amzn @CR_Amazon@Ange_Amazon to help look into these cases 11650723162 and 11653516942 please.
9 replies
Seller_yGsGNp5s81CoZ
please I am following up on this as I’ve just been declined again for an Invoice from a supplier which is owned by Amazon even after they gave me an LoA. I will appreciate someone actually looking into these cases and contacting the suppliers as Amazon usually does. @Kai_AmazonI will appreciate your help. Thanks
Seller_k2X0L9mVRT0pW
Even if your paperwork is ok Amazon do not guarantee ungating for many other reasons.
Adam_Amazon_
Hello @Seller_yGsGNp5s81CoZ,
Thank you for bringing this issue to our attention. I understand your frustration.
I would encourage you to appeal the decisions. Make sure your documents meet all the requirements outlined in the Invoice requirements help page. For case 11653516942, its still in Progress.
Adam
Seller_yGsGNp5s81CoZ
hi Adam, thanks. At this point the supplier has stopped responding as I’ve had so many back and forth with them on this issue. I will try to get them to reissue the invoice and appeal.
Seller_yGsGNp5s81CoZ
h @Adam_Amazon_ i unfortunately got declined for my application again. I am yet to hear back on the other application. I have looked at the invoices in detail a thousand times and they meet the invoice requirements. It will be helpful to get more specific explanation of the issues so this can be properly communicated to the suppliers, as even they are at a loss. I keep requesting that Amazon contact the suppliers directly as this is the ultimate verification check. I really appeal for this to be done for my pending application. Thank you.
Seller_myqAJag4VQ5tE
I have got the same problem. I’m sending the genuine invoice from the wholesaler and getting a decline. The stock is waiting to be sold and I’m losing money. It’s an utter joke.
