FBA shipment collection from Amazon Coventry

• Morally: Yes
• Legally: Almost Certainly
• Realistically: Very Unlikely

We've been users of FBA for almost a decade and the general rule is... Whatever mistakes are made, stay made. Whether they're actually your fault or not.

The next likely step will be that you also receive an 'Improvement Warning' requiring a plan of action, or they will suspend your ability to create shipments. With the only way to resolve it being a nonsense apology from yourselves regardless of whether you actually did anything wrong or not.

We had a similar case recently where they say we sent 35 of item A instead of 35 of item B, and wanted a plan of action to prevent it from ever happening again. This is 1 box out of the hundreds that we send every month, with thousands of items, and the first issue we've had in several months, so our average error rating must be close to 0.01% (We didn't send the wrong item, we couldn't have. We haven't had any stock of that item for a long time.)

Asking for proof, we received a photo of the outside of the box they were packed in (a generic brown packing box with a UPS label on it) no images of the defective items, or evidence of the items actually being wrong

But Amazon logic dictates that they are never, ever, wrong. And that their systems never, ever, fail.

So they got their nonsense plan of action, and I've made a real plan of action to stop using FBA as soon as possible.

You used to be able to speak to someone about it, even if the response was simply "Computer says 'No'". These days the computer just says 'No' all on it's own, without any human intervention.

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Do we have any ground to fight this decision?

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