New Starter - Account has been deactivated - Seller Code of Conduct policies

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
user profile
Seller_4MOHSE0RNfxyH

New Starter - Account has been deactivated - Seller Code of Conduct policies

My amazon seller account got deactivated, I don't know why?

About me (facts):

1. I am new seller

2. No product live yet, still is progress uploading my first product.

3. My brand has been registered as trademark, appliaction is pending with IPO?

4. I have GTIN exemption.

5. My brand name got approved for amazon cataloge listing.

6. Amazon seller account health is clean other than Account deactivated.

I appeal several times and got rejected everytime with same standred reply of rejection some of them only after 12 mins.

Reason of account deactivation as below.

-----------------------------------------------------------------------------------

Thank you for submitting your appeal.

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- How your account has not violated the Seller Code of Conduct policies.

-- Evidence that shows your account complies with the Seller Code of Conduct policies..

-------------------------------------------------------------

Honestly speaking I donot know which section of policy I have voilated?

Could someone please help me resolving this. What should I do? Can I contact Seller Performance Team directly?

Sould I email them on seller-performance@amazon.co.uk?

Thanks for help.

63 views
5 replies
Tags:Policy
00
Reply
5 replies
user profile
Seller_KlbXZHzQGSDZv

1. There should have been an email explaing the violation.

2. If you want help from here you need to add the number of the sellar support that you got that stupid premade reply from. Then you can ask the mods for help in resolving the case.

3. Some of the usual deactivations come from. Not being where you say you are/using a virtual address/ not being regged with hmrc/ credit debit card / bank not being accepted.

10
user profile
Simon_Amazon

Hello @Seller_4MOHSE0RNfxyH,

Here Simon from Amazon, happy to try to help.

What was the latest communication you received from the team?

I hope your account will be up and running as soon as possible.

Best,

Simon

00
Follow this discussion to be notified of new activity

Similar Discussions

user profile
Seller_4NGFuhUvoHGtD
user profile
Seller_NQ4W6tHGLLqAL
user profile
Seller_ylrkJ2LWE3utp