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New Starter - Account has been deactivated - Seller Code of Conduct policies
My amazon seller account got deactivated, I don't know why?
About me (facts):
1. I am new seller
2. No product live yet, still is progress uploading my first product.
3. My brand has been registered as trademark, appliaction is pending with IPO?
4. I have GTIN exemption.
5. My brand name got approved for amazon cataloge listing.
6. Amazon seller account health is clean other than Account deactivated.
I appeal several times and got rejected everytime with same standred reply of rejection some of them only after 12 mins.
Reason of account deactivation as below.
-----------------------------------------------------------------------------------
Thank you for submitting your appeal.
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
-- How your account has not violated the Seller Code of Conduct policies.
-- Evidence that shows your account complies with the Seller Code of Conduct policies..
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Honestly speaking I donot know which section of policy I have voilated?
Could someone please help me resolving this. What should I do? Can I contact Seller Performance Team directly?
Sould I email them on seller-performance@amazon.co.uk?
Thanks for help.
5 replies
Seller_KlbXZHzQGSDZv
1. There should have been an email explaing the violation.
2. If you want help from here you need to add the number of the sellar support that you got that stupid premade reply from. Then you can ask the mods for help in resolving the case.
3. Some of the usual deactivations come from. Not being where you say you are/using a virtual address/ not being regged with hmrc/ credit debit card / bank not being accepted.
Simon_Amazon
Hello @Seller_4MOHSE0RNfxyH,
Here Simon from Amazon, happy to try to help.
What was the latest communication you received from the team?
I hope your account will be up and running as soon as possible.
Best,
Simon
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