Need Help!!! ASINs incorrectly marked as adult products
Hello, Veronica_Amazon, Glenn_Amazon
I was found out that Four of my product was incorrectly marked as adult products, and not researchable on Amazon. Somehow the listing was showing adult product attributes words, please see the attached images. I had tried to change the incorrect information, it seems no updated. These products are electrical outlets, and the pictures, copy are also related to outlets. I reached out to the seller support to reviewed the ASIN(s), the team replied that One of the product the adult classification is already correctly set to FALSE. The ASIN has block_from_all_product_search=1 which is causing the search restriction. We have submitted a request to remove this restriction. Please allow up to 72 hours for changes to take place.
The other three of my product has been classified as an adult, and the adult classification is set to TRUE. But these are the same product which is electrical outlets, not Adult products. Any recommendations on how I can get this problem solved?
Thank you in advance, I'd appreciate your help
case ID 13307299901
8 replies
Seller_CF0URQS5DxG2u
do you use language like "male and female parts" and things like that? amazon's bots err heavily on the side of caution. check the language in your product description to see if it could be misconstrued by the bots to be about hanky panky.
Seller_rbSKayF4R7yhW
@Veronica_Amazon@Glenn_Amazon please help. Thank you.
Seller_rbSKayF4R7yhW
Latest reply from seller support:
" I have gone through the ASINs and found that there are attributes which contains Adult words needs to be updated.
I request you to update the below attributes and remove any adult word present:
1) fabric_type
2) fur
3) ingredients
4)legal_disclaimer_description
5) model_name
6) safety_warning
7) scent
8) specific_uses_keyword
9) style_keyword
10) target_audience
11) target_audience_keyword
12) thesaurus_attribute_keyword
13) care_instructions
14) catalog_number
15) international_protection_rating
16) matching_catalog_number
17) platinum_keyword
Once you have updated the attributes, please contact us back to troubleshoot further."
But the issue is that I am unable to update using a template because we cannot locate corresponding option attributes in our template. It appears that my ASINs have been maliciously associated with adult sensitive words across all Amazon global sites by competitor. How can I remove the adult word?
@Glenn_Amazon please help. Thank you.
Blake_Amazon
Hey @Seller_rbSKayF4R7yhW, thanks for providing the case ID. I took a look through and can see that the adult flags were removed from all of the ASINs and the last correspondence On the 24th was to wait 72 hours for the searchability to update. If you're still having issues after 72 hours, please go ahead and reopen your case to let them know!
