Hello everyone,
We are the brand owner, and this issue has been going on for a long time with 100s of tickets; we’ve been facing it for the past three years regarding our product's incorrect item type keyword classification. Despite multiple attempts to resolve this through Amazon Seller Support, we have not been successful. We tried to delete and re-add an Excel sheet. Almost 99% of all our our competitors are on the correct browser node, which we request our ASIN to move to with the same Item Type. Still, they always turn us down and say it's relevant, which means 99% of our competitors are not relevant in their browser node and specifically, our product is not thermostat and element and parts, but they put us in this sub-category.
Our recent ticket id: 15535609601
Issue Details:
Product ASIN: XXXXX
Problem: Incorrect item type keyword classification
Attempts to Resolve: We have suggested a category browse node change, but the catalog team rejected it many times after a second review. They stated that the product is assigned to the current category based on the details page and customer search behavior. However, this is different since our current category is unrelated to our product.
Amazon’s Response: Amazon’s support team has informed us that they cannot accept the suggested change. They have based their decision on how customers find products through search and browse. We have referred to the help pages provided by Amazon, but the issue remains unresolved.
Request for Help: We seek advice or solutions from other sellers who might have faced similar issues. Any guidance on successfully changing the item type keyword classification or navigating this situation would be greatly appreciated.
Thank you for your support!
@Seller_l7Jtck9jxnEA0 @Seller_j9Bd91CW3ZVpr @Seller_nS0jcFQNDLG3e @Seller_GEZPMc4CeQfh6 @Seller_zukQNO61PzGck @Seller_RsATYbG9XP0HP
