I received a negative review with errors from FBA
One of my customers complained in one of my product reviews that he placed an order and did not receive the product and was refunded, he gave the product a 2* rating, so this is clearly an error. from FBA, can Amazon help me remove this negative review?
4 replies
Seller_rI7BZIczK8iAC
Is this a review or a feedback?
Reviews: the customer leaves a comment on the product page, down under the product description. You don't see this in "Feedback Manager"
Ratings: the customer leaves stars without comment on the product page, down under the product description. You don't see this in "Feedback Manager"
Feedback: are visible in feedback manager, the customer sees them by clicking on your seller name under the price. That is what you see in "Feedback Manager".
Tatiana_Amazon
Hi @Seller_HNNCxr6XveHUs,
Tatiana from Amazon here -- I'm just coming across your post. @Seller_rI7BZIczK8iAC has already given some great advice as well as an excellent breakdown of the differences between reviews, feedback, and ratings.
As Brigitte already stated, if the review contains any commentary on the product itself, it will still fall within the review guidelines.
However, if you would like me to take a look at either the review or seller support case, please provide a link and/or case ID and I will take a closer look.
Tatiana
