Return violations - Used as a hire shop

Good morning,

I have returned to amazon marketplace since leaving in 2018 when I left the country on a work placement. I have recently returned to trade back in retro computer games. A bit niche but I love the sourcing, testing, playing and then selling these little gems.

Back in 2017 a notable customer at a large government facility made an order for a retro game and after 13 days requested a return stating

“Wrong order - Sorry meant to order it on xbox”

I refunded, but they covered the return costs.

In 2018 just before I packed up again I had a further order from this customer at the same government facility. Low and behold a similar return request came after 11/12 days with pretty much the same excuse.

I keep a lot of things documented, especially returns and refunds.

Roll on March 2nd 2023, after several days after my return to selling on markeplace. I had an order from this government facility and customer, but I didn’t check my previous information and dispatched the order first class, as I have a number of stamps and it was more a gesture of good will to post everything first class.

Today after 12 days I have another return request with the excuse Accidently Order - Sorry wanted xbox 360.

I noticed on the returns T&Cs that I can refuse a return request after 14 days, funny that. I have asked that this customer is investigated by amazon. Which I doubt they will do thoroughly as they don’t have the time and that this customer is blocked from purchasing items from my store, as I cannot afford to be some kind of a video hire shop.

Please advise?