Could someone clarify why Amazon Fulfillment sellers are treated more favorably than Merchant Fulfillment sellers, particularly regarding the cancellation of negative feedback? It is understandable that if an item is delayed or incorrectly sent by the fulfillment center, sellers should not be penalized for Amazon's mistake. However, this policy creates an imbalance in the competitive landscape, as observed in the following scenario.
"Product worked as soon as inserted batteries,,, but only for about 2 mins and now completely unresponsive to sky q box and LED lights doesn’t even blink on cont...Read moreBy Peter C. on 17 December 2023.Message from Amazon: Amazon takes responsibility for this fulfillment-related experience." The product doesn't work so what does Amazon not count this against the seller."