VTR help needed urgently please

Hello

Please can someone help me before I go completely mad! I know this topic has been covered before and I’ve gone through as many as I can but I’m doing everything suggested.

I have been selling on Amazon since December 2021 and use Royal Mail Click and Drop 48hr small parcel (non tracked) for all my items. I put the barcode ID in for every parcel dispatched but it isn’t impacting on my VTR as it is still 0%.

I had my listings suspended yesterday and reactivated again. My plan of action was stating what I’m already doing.

I have spoken to Royal Mail who say that I am doing absolutely everything I should be doing - I am following Amazon’s guidelines to the letter but still my VTR is 0. I understand that not every single item will get scanned on delivery but I’m sending about 20 parcels a day so I definitely should have some. A senior IT manager at Royal Mail has suggested that the problem is at Amazon’s end! In the last 2 weeks I have tried using ‘Buy shipping from Amazon’ and then having Royal Mail mark my items as dispatched direct from my account but nothing is impacting on my VTR.

So I have opened 3 case logs and set everything out clearly but I keep getting the same standard reponse about why they use VTR and to put the RM barcode ID number in so I’m going round in circles.

I don’t have an OBA but Royal Mail have basically said the process is exactly the same so it wouldn’t necessarily make a difference to me.

Is there an email address or UK phone number that I can speak to a person who might look into this issue for me as the standard reply isn’t helping me now that I’ve received it 3 times.

Please can someone help me - I appreciate I’m fairly new to selling on Amazon and thought I might be doing something wrong but Royal Mail checked my account and the barcode is correct that I’m putting in.

Thank you in advance.

Linda