A-Z claim granted
We have just had an A-Z granted in favour of the buyer. The buyer cited the reason for not being delivered, but clear photographic evidence provided by DPD shows delivered. I am at a loss for words as to why Amazon refund the buyer without looking at the tracking. DPD is certainly one of the better carriers for viewing delivery and tracking information. On appeal, at this moment we are advised that Amazon have upheld their decision as we did not provide sufficient evidence!
We provided a written summary of events and screenshots of full buyer messaging, photographic proof of delivery and an email between us and DPD confirming the delivery was correct.
If anyone at AMAZON is viewing this, please reach out to us. I seriously feel quite stressed when we act correctly and get treated like this, not just from the buyer but also by Amazon.
21 replies
Seller_ZJhFeE3tNKzfh
In short, amazon at a bare minimum expect a signature to even have a chance of proving evidence of delivery.
They don't take into account photographic evidence. If you don't have a signature, you will most likely lose an A-Z claim.
Seller_xU4h6ZbAduf0O
Unless of course if it is Amazon's own supply and delivery of their own goods.
Then they will throw at you GPS etc and deny your claim that the item was stolen, that they dumped it on your doorstep in open view of the passing public without even knocking the door, let alone obtaining a signature !!
In short, amazon at a bare minimum expect a signature to even have a chance of proving evidence of delivery.
They don't take into account photographic evidence. If you don't have a signature, you will most likely lose an A-Z claim.
Seller_pEXz19pDzWCEo
Do you use DPD or DPD local? It is worth pointing out that the latter only pay a paltry £12 per kilo if a successful claim is made.
